Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6139354/

Опыт работы

Technical Support Specialist

с 11.2020 по наст. время (5 лет 4 месяца)
Agiliway, Ivano-Frankivsk (Technical Support)

Technical support specialist for customer success product

Project Manager (Head of Content Department)

с 02.2016 по 10.2020 (4 года 9 месяцев)
VisaHQ.com.Inc, Івано-Франківськ (Travel Industry)

Main responsibilities and achievements :
• Organized and coordinated the workflow of the Content Department
• Led motivated and developed the Content teams and maximized the effective use of their time and expertise
• Researched issues and identified potential solutions while providing prompt and accurate feedback
• Managed monitored and improved internal helpdesk operations
• Developed and improved service desk procedures and standards
• Managed real-time incidents with multiple teams
• Stayed current with system information, changes, and updates

Data Manager

с 07.2015 по 01.2016 (7 месяцев)
Right to Protection, Київ (Сharity)

Customer Support Manager

с 02.2015 по 06.2015 (5 месяцев)
Zoom Support, Івано-Франківськ (Technical Support)

Main responsibilities and achievements :
• Established rapport with clients
• Provided nifty overall support
• Managed large amounts of incoming calls
• Identified and assessed customers' needs to achieve satisfaction
• Provided accurate, valid and complete information by using the right methods/tools
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Followed communication procedures, guidelines, and policies
• Assisted with placement of orders, refunds, or exchanges
• Went the extra mile to engage customers
• Resolved customer complaints via phone, email, mail or social media

Tourist Manager

с 10.2007 по 11.2014 (7 лет 2 месяца)
Kommit-Ukraine, Ivano-Frankivsk (Travel and Tourism)

Образование

Прикарпатський Національний Університет

Іноземних мов, Англійська мова та література, Івано-Франківськ
Высшее, с 2004 по 2009 (5 лет)

Дополнительное образование и сертификаты

LvBS "Effective Manager"

Feb 2020

Innovation Management by Erasmus University Rotterdam (Coursera)

April 2020

Знания и навыки

• Уміння працювати в режимі багатозадачності
• Ведення CRM
• Комунікабельність
• Здатність до навчання
• Адаптивність
• Неконфліктність
• Дисциплінованість

Знание языков

Английский — продвинутый

Дополнительная информация

Чемпіон України з Алтимат фрізбі (мікс) та Лазертагу.