- PRO
Josephine
Customer support representative
- Рассматривает должности:
- Customer support representative, Client manager, Dispatcher, Coordinator, Менеджер з підтримки клієнтів, Personal assistant
- Вид занятости:
- полная, неполная
- Возраст:
- 24 года
- Город проживания:
- Другие страны
- Готов работать:
- Удаленно
Контактная информация
Соискатель указал телефон и эл. почту.
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6163978/
Опыт работы
Compliance agent/support
с 03.2025 по наст. время
(5 месяцев)
UpNexus, Other countries (IT)
- Monitored client transactions and requested necessary supporting documentation in line with compliance requirements.
- Verified account information by reviewing and assessing KYC documents, ensuring regulatory and internal standards were met.
- Maintained accurate client records using the company’s CRM system.
- Delivered omnichannel customer support via email and live chat, providing prompt and effective resolutions.
- Conducted outbound and follow-up calls to clients when necessary, ensuring smooth communication.
-Collaborated with internal departments to resolve client issues and streamline processes.
Customer Support/ Claims Representative
с 03.2023 по 03.2025
(2 года)
New York Furniture Outlets, Other countries (Retail)
- Investigated and analyzed claims, ensuring accurate and timely resolutions.
- Collected and reviewed documentation to support claim assessments.
- Evaluated damage or loss and calculated appropriate compensation.
- Communicated claim statuses and processes to clients, ensuring high customer satisfaction.
- Negotiated settlements with claimants and involved parties.
- Processed and authorized claim payments promptly.
- Maintained organized records of claims and communications using platforms like ODOO, Vonage and Gmail.
- Provided exceptional customer service throughout the claims process.
- Identified and reported potential fraudulent claims.
Production team/ Customer support representative
с 08.2022 по 02.2023
(6 месяцев)
HEWN, Other countries (Construction, architecture, interior design)
I was a member of the Expediting Team and I had the following roles:
- Getting ECD from vendors and updating clients with it
- Making sure all ECDs were maintained.
- Checking tracking information from logistics companies and updating clients and internal
- Updating internal Excel sheets and Notion
- Working on Quickbooks and Word Documents for internal
Customer Support
с 03.2022 по 10.2022
(7 месяцев)
ECTH, Other countries (Transportation and logistics)
- Working with clients in the American market on transporting their vehicles to various states.
- Updating clients with tracking information of their vehicle when sales team are off for the day.
- Updating clients with drivers information or other inform needed via Calls, texts or emails
- Handling live chats with clients who need through the website live chat button.
- Updating notes and sale person on development of transportation.
Customer Support Specialist
с 06.2021 по 09.2021
(3 месяца)
Wix, Kyiv (Design)
- Communicated with users through various support channels.
- Troubleshoot issues and provide users with solutions.
- Analyze user behaviour, content suitability & develop and maintain positive customer relationships and satisfaction.
- Go above and beyond to “wow” customers and give them a smooth experience
Dispatcher
с 03.2021 по 10.2021
(7 месяцев)
Sonic Auto Transportation, Remote (Transportation and logistics)
I had the responsibility of :
- Negotiating with drivers and updating the board with techniques to get a driver.
- In my first month, I was in the top 10 dispatcher in the company as I am a fast learner and very diligent.
- I spoke with clients and bought them in on the idea of using the company to move their vehicles
- I updated the customer on every step from looking for a driver to safe delivery of the vehicle
Образование
Georgian National Medical University
General Medicine, Other countries
Высшее, с 2024 по 2027 (3 года)
Bogomolets National Medical university
General medicine, Kyiv
Высшее, с 2020 по 2022 (2 года)
Air Force Secondary School
Science, Lagos
Среднее специальное, с 2010 по 2017 (7 лет)
Знания и навыки
- MS Excel
- MS Word
- MS PowerPoint
- CRM
- Zendesk
- Notion
- QuickBooks
- Grammatically correct speech
- Odoo
- Vonage
Знание языков
- Английский — свободно
- Испанский — начинающий
Дополнительная информация
I am a native English speaker currently seeking a remote position. You can contact me via Telegram and Viber at [
I thrive in both teamwork and independent environments and enjoy assisting people. I am capable of working and coordinating effectively under stress, always putting in my best effort for any given task.
I look forward to the opportunity to work with you!
Другие резюме этого кандидата
- PRO
Удаленно
Среднее образование · Неполная занятость
- English teacher, Awesome school, 7 месяцев
- English Teacher, Sandik School, 1 месяц
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