Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6166731/

Опыт работы

Customer support representative

с 10.2022 по 10.2023 (1 год)
NETEVIA, Remote (Finance, banking, and insurance)

-Customer Support Representative (Remote Full time )
- I effectively managed high volumes of incoming phone calls.
- I successfully identified and evaluated customers' needs to ensure their satisfaction.
- I also focused on building lasting relationships and trust with customerd
-I provided accurate, valid, and complete information using the appropriate methods and tools.
-I handled customer complaints by offering suitable solutions and alternatives within specified time limits, and
followed up to ensure resolution.
- I consistently completed tasks through tickets within the assigned time limits.

Customer support representative

с 05.2021 по 03.2024 (2 года 10 месяцев)
VELCOM CANADA, Remote (Telecommunications and networking)

- Proactively managed and administered an online shop, efficiently handling client orders and swiftly resolving
inquiries
- Provided exceptional customer support through phone, chat, and email
- Proactively set up services for customers, ensuring their utmost satisfaction
- Resolved customer issues decisively through a ticketing system

Customer support representative

с 09.2020 по 05.2021 (8 месяцев)
BLM UKRAINE, Kharkiv (Retail)

Sales Representative (Remote Full time)
I was responsible for managing and administering an online shop.
-This involved handling client orders and resolving any inquiries they had. I communicated with customers via
email, phone, and chat to address their questions and concerns.
- Additionally, I was in charge of adding new products, managing existing stock, and sending out newsletters
featuring the latest product releases.
-I also diligently calculated order costs and regularly updated our website with the newest items

Образование

kharkov national medical university karazin

Medicine, kharkov
Высшее, с 2016 по 2019 (3 года)

Дополнительное образование и сертификаты

Computer training

2013, 6 months

Знания и навыки

• MS Excel
• PC User
• Fast typing
• Grammatically correct speech
• Typing skills and proofreading
• Outstanding leadership skills
• Great capacities in handling and heading teams
• Team leader
• Punctuality
• Communicability
• Good listener

Знание языков

• Английский — свободно
• Русский — средний
• Испанский — начинающий