Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6420893/

Опыт работы

Technical Operations Coordinator (EVV)

с 01.2025 по наст. время (1 год)
All American Home Care, Remote (Medicine, pharmacy)

• Managed and maintained all daily clock-in/clock-out procedures for over 100 field staff, directly ensuring accurate time-keeping, payroll processing and regulatory compliance under state EVV mandates.
• Resolved an average of 30 real-time mobile application issues (HHA Exchange) and technical discrepancies for caregivers a day, maintaining high operational efficiency and minimizing payroll and service documentation errors.
• Developed and executed comprehensive technical onboarding and training programs for all new caregivers, resulting in rapid application adoption and a documented reduction in common user-related errors.
• Served as the primary liaison between caregivers and the internal operations team, translating field-level technical challenges into actionable feedback for process improvement.
•Reduced operational friction by proactively monitoring caregiver adherence to system protocols and providing targeted follow-up to address non-compliance before it impacted service delivery.

Sales Development Manager/ Lead Generation Manager

с 12.2022 по 12.2024 (2 года)
Buffalo Market, Remote (Wholesale, distribution, imports, and exports)

• Spearheaded B2B market development by sourcing and qualifying niche, high-growth brands seeking distribution network expansion.

• Generated qualified leads by leveraging advanced prospecting tools including LinkedIn Sales Navigator and Crunchbase, through targeted cold calls, email and outreach.

• Developed and delivered persuasive value-proposition presentations that strategically addressed brand distribution pain points and demonstrated the company's superior ability to scale market reach.

• Achieved 100% of agreed-upon sales targets by consistently identifying and nurturing relationships that led to high-potential sales meetings.

• Streamlined the sales pipeline by effectively qualifying interested prospects and efficiently scheduling handoffs with the Sales Director for deeper engagement and closure of deals.

• Maximized prospect satisfaction and retention by proactively expediting the resolution of initial business and customer problems/complaints.

Operations Coordinator/Dispatcher

с 07.2021 по 10.2022 (1 год 4 месяца)
Colony, Remote (Public and business services)

• Efficiently scheduled and dispatched an average of 30 technicians daily, improving operational efficiency by 20%.
• Managed high volumes of incoming service requests (averaging 50+ daily), prioritizing urgent repairs and optimizing routes to reduce response times by 18%.
• Utilized dispatching software to monitor technician locations and provide real-time updates, enhancing service transparency.
• Served as primary contact for customers, providing accurate ETAs and status updates, maintaining high customer satisfaction ratings.
• Collaborated with technicians to ensure comprehensive job details, diagnostic information, and customer preferences were relayed, reducing re-work by 10%.
• Maintained meticulous records of all service calls, work orders, and customer interactions, ensuring data integrity.

Customer Success Analyst

с 07.2020 по 10.2021 (1 год 4 месяца)
DevBridge, Remote (IT)

• Cultivated and nurtured high-level relationships with key decision-makers in target companies through strategic outreach.
• Pitched complex IT innovations and solutions to high-ranking officials, successfully generating interest and securing an average of 8 follow-up meetings per month for senior sales executives.
• Conducted in-depth analysis of prospective client's IT infrastructure and business challenges to identify key pain points and tailor compelling innovation pitches.
• Strategized and prepared for high-stakes meetings with senior sales executives and prospective clients, ensuring alignment on value propositions.
• Collaborated with sales and marketing teams to develop 5+ compelling case studies and secure client references, directly supporting new business acquisition.
• Facilitated seamless communication and handoff of qualified opportunities to senior sales executives, ensuring streamlined progression through the sales pipeline.

Customer Service Representative

с 03.2019 по 05.2020 (1 год 3 месяца)
Scentbird, Remote (Beauty, fitness, sports)

• Managed full-cycle customer support for a high-volume monthly subscription base, specializing in order fulfillment, logistics tracking, damage claims and product inquiries via Zendesk, chat and email.

• Resolved complex service failures (e.g., damaged items, shipping delays, missing orders) and independently processed refunds and account credits to drive customer satisfaction and retention.

• Maintained a 95%+ quality rating by providing expert guidance on product offerings and troubleshooting technical issues related to customer subscription accounts and the online platform.

• Contributed to revenue generation by effectively upselling and cross-selling during service interactions while maintaining the highest standard of customer care.

• Ensured data integrity by meticulously maintaining accurate records of all customer interactions, complaints and product information within the CRM system.

Call Center Representative/Sales Manager

с 08.2017 по 01.2019 (1 год 6 месяцев)
Atlantico, Vinnytsia (Construction, architecture, interior design)

• Conducted outbound calls to potential and existing customers to promote new products, services, and special offers, adhering to telemarketing regulations.
• Built and maintained strong relationships with 50+ key clients, serving as a trusted advisor and identifying opportunities to expand existing accounts by 15%.
• Addressed and resolved complex customer issues, including billing inquiries, order discrepancies, and technical troubleshooting, improving resolution efficiency by 20%.
• Maintained accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system, ensuring data integrity for future reference and analysis.

Образование

Vinnytsia National Medical University

Medical Department, Vinnytsia
Высшее, с 2015 по 2021 (6 лет)

Дополнительное образование и сертификаты

National Youth Service Corps

2024, 1 year

Знания и навыки

• MS Office
• Internet User
• MS PowerPoint
• Windows
• CRM
• Communicability
• Google Docs
• Skype
• Teamwork
• Organizational skills
• Responsibility
• Gmail
• Attentiveness
• Slack
• TeamViewer
• Google Workspace
• Zendesk
• Patience
• EyeBeam
• Respectful
• Professionalism
• Management of CRM
• Stress resistance
• LinkedIn Sales Navigator
• LinkedIn
• Active sales
• Direct sales
• HubSpot
• Crunchbase
• Time management
• HHAeXchange
• Pipedrive

Знание языков

• Английский — свободно
• Корейский — средний
• Украинский — начинающий

Дополнительная информация

* 1st runner-up in a high school spelling competition (2012/2013)
* Winner of an inter-school spelling competition (2013/2014)
* Proficient orthographer