Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6431915/

Дополнительная информация

Mariia Kalitsun
Add: Stryi, 82400
Mobile No: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Professional Objective
I am currently looking for a full time position in a company that offers good working conditions, gives opportunity to utilize obtained skills and develop the new ones. I have 6 years of experience in a customer support sphere thus I have gained fundamental knowledge to quickly and efficiently resolve people`s requests, smoothly resolve the conflicts. In addition, I have developed an ability to manage multiple tasks at the same time following the deadlines since I have been working as a training manager of the project, and used to be a supervisor. Consequently, I have experience in managing the teamwork, doing QA, schedule set up to meet the needs of the vendor as well as the employees` preferences.
Skills
•Teamwork
•Quick Decision Making
•Emotional Intelligence
•Critical and Analytical thinking
•Rapid Learning
•Quick Adjusting
•Time-management and Multitasking
•Developed Verbal and Written Communication Skills
•Self-Motivation
•Stress-resistance

Education
2014-2019, Ternopil Volodymyr Hnatiuk National Pedagogical University, Translation Department

Work Experience
1.03.2015 – 10.2015 – Customer Manager (Sales Manager), Zoom Support, Ternopil
•Distant support of Mac Users from all over the world via calls;
•The solution of customers` complains;
•The customers` persuasion to buy the service of the company;
•Work with CRM system.
2.10.2015 – 03.2016 - Dryer Duct Pros Company, Ternopil
•Distant customers` support, the arrangement of service data;
•Work with CRM, customers` database.
3.2016 – 2019, Freelance Copywriter
•Writing various kinds of assignments on different topics
•Editing of the assignments
4.05.2018 – current time – SupportYourApp, remote
•Customer Support
•Communication with the customers via email, chats and calls
•Quick issue solving
•Cooperation with vendors
•Training manager, step-by-step introduce of the product to new employees and support through the training period
5.2020 – current time – self-employed English tutor to students of all levels
Languages
•Ukrainian (native)
•English (fluent)
•German (A1)