Контактная информация

Соискатель указал эл. почту, адрес и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6444818/

Опыт работы

Construction Project Coordinator

с 02.2020 по 07.2022 (2 года 5 месяцев)
Helios Construction Services, Kyiv (Construction, architecture, interior design)

- Facilitated communication between clients and contractors to resolve issues and ensure project alignment with client expectations.
- Engaged in budget preparation and contract management for projects, preparing estimates and ensuring compliance with contractual obligations.
- Acted as the main point of contact for client inquiries, troubleshooting issues and providing regular updates to ensure client satisfaction.
- Managed client data systems and tracked issues using CRM tools to ensure timely resolution.

Customer Support Representative

с 07.2019 по 11.2019 (4 месяца)
Tradenix, Kyiv (Telecommunications and networking)

- Assisted clients with account verification via phone and email, ensuring a seamless onboarding process.
- Scheduled and coordinated appointments with Account Managers to enhance client engagement.
- Updated and maintained accurate client records in the CRM system to support efficient account management.

Customer Care Specialist

с 02.2015 по 12.2015 (10 месяцев)
Wild Tornado Online Casino, Kyiv (Telecommunications and networking)

- Provided real-time customer support via live chat, assisting players with deposits, withdrawals, and account-related inquiries.
- Maintained a high level of player engagement and satisfaction by delivering prompt, professional, and friendly assistance.
- Guided players on the benefits and usage of promotional coupons, bonuses, and loyalty rewards.
- Delivered technical support for website navigation and gameplay concerns.
- Ensured a seamless gaming experience by troubleshooting account verification, security measures, and transaction delays.

Образование

Kiev National university for Construction and Architecture (KNUBA)

Organization, Kyiv
Высшее, с 2018 по 2020 (2 года)

Master's Degree - Organization and management of construction

Kyiv National University for Construction and Architecture (KNUBA)

Construction, Kyiv
Высшее, с 2014 по 2018 (4 года)

Bachelor's Degree in Civil Engineering.

Знания и навыки

• Management of CRM
• Zoho CRM
• Zendesk
• Data analysis
• Project management
• Attentiveness
• Strategic planning
• UX Research
• Independent decision-making
• Teamwork
• Microsoft 365
• MS Excel
• Google Sheets
• Adobe Photoshop
• TeamViewer
• AutoCAD
• MS Project
• Budget management
• CPA analysis
• Risk assessment
• Technical support for users
• Development of labor safety trainings
• LIRA SAPR
• Zoiper
• Zoom Meetings
• Work with Databases
• Binotel CRM
• Slack
• Google Docs
• Google Meet
• Problem Solving

Знание языков

• Английский — свободно
• Русский — выше среднего

Рекомендации

Ifemeje Christian

Ifemeje Christian

Customer Support Manager, Westbridge Group LLC

Дополнительная информация

· I am looking for REMOTE work.
· I will be working out of Nigeria.
· Fast Internet: Download: 29.3 Mbps Upload: 8.14 Mbps
· reliable power and secure workstation.
· I am willing to adjust working hours to match different time zones.