Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6450937/?puid=561404

Опыт работы

Customer support representative

с 12.2024 по наст. время (1 год 2 месяца)
H2H Movers, Remote (Transportation and logistics)

Performed duties as a customer support representative. The main focus was on confirming details of the forthcoming moving appointments with the customers, supervising the moving appointments, connecting the crews with the customers, assisting clinets and collecting feedback after the move is done, ordering residential parking permits with the office of the city of Chicago.

Lead Generator

с 03.2024 по 11.2024 (9 месяцев)
WSC Product Cyprus LTD, Remote (Medicine, pharmacy)

Contacted American medical offices to gather information about the personnel responsible for ordering medical equipment and supplies

Customer Support Representative

с 10.2020 по 04.2023 (2 года 7 месяцев)
SHIHAN TRANSPORT & LOGISTICS LLC, Remote (Transportation and logistics)

- experience in assisting prospects, customers, carriers/drivers,
- deep knowledge in the car shipping industry ( pricing, providing quotes, booking transportation services)
- ability to educate prospects prior to signing contracts
- problem solving skills
- experience in Quality Assurance
- knowledge of jTracker, BATS, various CRM and IP Telephony systems (8*8. RingCentral, Communicator etc.)

Customer Service Representative

с 12.2019 по 05.2020 (6 месяцев)
Best Shop USA, Remote (Transportation and logistics)

worked with the major American vendors in logistics (FedEx, UPS, USPS, OnTrac), editing and writing activity in English, provided customer support to American clients working on eBay, Amazon via emails and VoIP which concerned logistics and international mailing services

Officiating Representative

с 01.2014 по 10.2018 (4 года 10 месяцев)
Calypso, remote (Transportation and logistics)

Provided customer support activities for the native speakers in USA and Canada. Supervised customers' orders, tasks and inquiries, which included negotiating and via VoIP, emails and ticket systems.

Образование

Kryvyi Rih State Pedagogical University

English Language and Foreign Literature, Kryvyi Rih
Высшее, с 2005 по 2009 (4 года)

The course included:
-English literature and language ( grammar, speaking, phonetics )
-philology
-world history
-pedagogy
-philosophy
-political science

Знание языков

Английский — свободно

Дополнительная информация

Reasonable and consistent, I have experience in managing English native speakers (customers, clients and counterparts) by providing a friendly support and guidance.
I prefer non- flexible working hours schedule in the afternoon and at night in a freelance group or a company that provides remote working positions.