Контактная информация

Соискатель указал телефон, эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6540211/

Опыт работы

Head of Training Sales Department MENA Region

с 04.2022 по наст. время (3 года 4 месяца)
Approve Ninja/Aff1, Lviv (Chemical industry, pharmaceuticals)

### Responsibilities:

- Develop and manage learning programs, track performance, and adjust for continuous improvement.
- Stay updated on training innovations and implement the latest methodologies.
- Oversee and optimize the online training platform for seamless operation.
- Collaborate with departments to align training with business needs.
- Lead and develop the training team, ensuring professional growth.

### Achievements:

- Reduced training time by 20% and improved retention rates with interactive modules.
- Enhanced employee performance by 15% through targeted training strategies.
- Introduced AI-driven personalized learning, boosting training effectiveness.
- Optimized the online platform, increasing course completion rates by 30%.
- Achieved 25% cost savings in training expenses while maintaining quality.

Supervisor & Team Leader of Sales Department

с 06.2021 по 04.2022 (10 месяцев)
Approve Ninja (MENA-Region), lviv (Medicine, pharmacy)

### Responsibilities:

- Supervised and led a team of agents, ensuring performance targets and quality standards were consistently met.
- Monitored daily operations, provided coaching, and addressed performance issues promptly.
- Conducted regular team meetings to share updates, set goals, and foster a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and implemented action plans.
- Acted as a liaison between the team and management, communicating feedback and insights.

### Achievements:

- Improved team performance metrics by 20% through targeted coaching and support.
- Reduced turnover rate by 15% by fostering a positive and motivating team culture.
- Successfully managed high-priority projects, ensuring timely and accurate completion.
- Recognized for leadership excellence, resulting in a 10% increase in overall team efficiency.
- Developed and implemented new processes that increased productivity by 25%.

Sales manager

с 12.2020 по 06.2021 (6 месяцев)
Approve ninja (Mena-Region), Lviv (Medicine, pharmacy)

### Responsibilities:

- Managed inbound and outbound sales calls, presenting products and services to potential customers.
- Identified customer needs, provided tailored solutions, and closed sales to meet or exceed targets.
- Maintained detailed records of customer interactions and sales activities in the CRM system.
- Handled customer inquiries and resolved issues, ensuring a high level of satisfaction.
- Participated in sales training sessions to enhance product knowledge and selling techniques.

### Achievements:

- Consistently exceeded sales targets by 20% through effective communication and negotiation skills.
- Ranked as a top-performing sales agent for multiple consecutive months.
- Improved customer satisfaction ratings by 15% by delivering exceptional service.
- Closed high-value deals that contributed significantly to team revenue goals.
- Awarded ‘Sales Agent of the Month’ for outstanding performance and dedication.

Account manager

с 01.2020 по 12.2020 (11 месяцев)
optimal market(forex), Lviv (Finance, banking, and insurance)

23 approved negotiated deals

Customer support

с 03.2017 по 01.2019 (1 год 10 месяцев)
Vodafone egypt (english department), alexandria (Telecommunications and networking)

Sales manager

с 01.2016 по 01.2017 (1 год)
american shuttle bus company, Lviv (Transportation and logistics)

Assisting the communication between hotels and shuttle bus companies in USA

Sales manager

с 01.2015 по 12.2015 (11 месяцев)
concrete egyptian telecommunication, alexandria (Telecommunications and networking)

Образование

lviv national medical universty ( danylo haltsky)

Medical, lviv
Высшее, с 2015 по 2022 (6 лет 7 месяцев)

Дополнительное образование и сертификаты

America-Mideast Educational and Training Services

3 years

Certified Sales Trainer (CST) by the Sales Management Association:

6 months

Train-the-Trainer Certification (TTT):

3 months

Знания и навыки

• MS Excel
• MS Word
• MS PowerPoint
• Adobe Photoshop
• CRM
• Technical support
• SIP
• Application of artificial intelligence
• VPN settings
• Conducting trainings
• Development of a training plan
• Staff training
• Conducting sales trainings
• Compilation of training programs
• Training method of teaching
• Teamwork
• Management skills
• Conducting presentations
• Ability to analyze
• Gamification

Знание языков

• Английский — свободно
• Украинский — выше среднего
• Арабский — свободно

Дополнительная информация

### Additional Information:

- Senior Sales Trainer and Head of Sales Department with extensive experience in leading and developing high-performing teams.
- Proven track record in creating effective training programs and exceeding sales targets.
- Strong leadership, communication, and problem-solving skills.
- Fluent in English, Ukrainian, and Arabic, enhancing cross-cultural communication and collaboration.
- Proficient in sales and training technologies, with a focus on continuous improvement and innovation.