Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6611581/

Опыт работы

Customer Care Representative, Quality Assurance Manager

с 06.2020 по 12.2020 (7 месяцев)
American Beauty Products Brand AMG, Одеса (Услуги для населения и бизнеса)

* Providing a support to clients by phone or email
* Delivering the information about customers orders
* Dealing with complaints, dissatisfaction or frustration
* Following the established policies and procedures of the company represented processing changes or refunds etc.

Customer Care Representative

с 05.2014 по 01.2020 (5 лет 9 месяцев)
Princess Cruises, USA (Tourism)

•Engage guests personally with the goal of opening the conversation, creating customer profile and ensuring they feel welcome
•Delivering the highest level of customer service to all guests and providing a tailored experience based on their needs, educating them about the products we offer and answering questions they may have
•Maximize sales through excellent customer service and product knowledge
•Working closely with other employees for ensuring smooth transitions for customers, holding weekly meetings with the team

Got promoted to the Assistant Manager role since 2018.

Образование

Измаильский Государственный Гуманитарный Университет

Экономический факультет, Менеджмент Туризма и Гостиничного бизнеса., Ізмаїл
Высшее, с 2004 по 2008 (4 года)

Знания и навыки

• MS Excel
• Adobe Photoshop
• Adobe Lightroom
• CRM
• MS Word
• Фотография
• Adobe Premiere Pro
• Ретуширование
• Google Docs
• Google
• Видеомонтаж
• Adobe
• Бесконфликтность
• Прямые продажи
• Работа с возражениями

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Болгарский — продвинутый