Контактная информация

Соискатель указал телефон , эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6849052/

Опыт работы

Customer support specialist

с 08.2024 по 07.2025 (11 месяцев)
Fast Corporation, Київ (IT)

Workplace itself was an online platform that sold software.

Dealt with calls, chats and email, where I had to assist customers
with their purchases.

The assistance was in a form of product clarification, refunds,
installation etc.

Customer Support Specialist

с 02.2022 по 08.2024 (2 года 6 месяцев)
Support Your App, Київ (IT)

Dealt with customer's requests via emails, chats, and calls.
Environments that were used during the process:
1. Jira;
2. Grafana;
3. Freshdesk;
4. Multiple back office environments;
5. Skype;

Got a very early promotion, since the team was lacking a leading
position.

Most of my responsibilities stayed the same, however, these were
team lead specific:
1. Standard operating procedure documents creation and update.
2. Monthly QA.
3. Preparation and education of the new consultants.
4. Schedule preparation.
5. Regular online meetings with clients.

Customer support Specialist

с 03.2021 по 11.2021 (8 месяцев)
Brokereo/T1Markets, Київ (Фінанси, банки, страхування)

Supported the customers through:

Incoming chats\calls\emails.
Outgoing calls\emails.
Used CRM to work with the customers. Approved\Rejected the withdrawals depending on the documents needed\other.

Checked documents that were uploaded\sent by the customers.

Preformed the Welcome\Anti Money Laundry procedures.

Worked with other departments like dealing, back-office etc.

Got "Employee of the month bonus" after the educational period ended.

Was always 30 minutes earlier in the office, just in case.

Образование

Колледж міжнародної торгівлі

Правознавство, Київ
Среднее специальное, с 2013 по 2016 (3 года)

Дополнительное образование и сертификаты

QA Software (Testing), Skill Up

2020, 2 month

Game Tester, Games QA Academy

2020, 1 month

Знания и навыки

• CRM knowledge
• Chats calls and emails
• Team management

Знание языков

Английский — свободно

Дополнительная информация

Remote work only.

1500+ USD Salary.