Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6935066/

Опыт работы

Dispatcher

с 01.2023 по 12.2023 (1 год)
chill HVAC AND Refrigirator, Remote (Public and business services)

Booked Appointment with Clients
Knowledgeable in Appliance Repair
Worked with LiveChat,Yelp Biz,Emails Response
Collected Customer Feedback and applied it to the business

Customer support representative

с 08.2021 по 11.2022 (1 год 4 месяца)
Pediatrics Dental Solutions, Remote (Medicine, pharmacy)

Assisted in forming a schedule of meetings according to the strategic goals of my manager
Responded to Calls/Emails (Live Chat) from potential Clients in a timely manner and Identified customer needs and problems
Answered 30+ incoming calls daily and provided advice and guidance on our services in perfect English

Dispatcher

с 02.2021 по 07.2021 (6 месяцев)
A1 Logistics, Zaporizhzhia (Auto business and auto service)

Maintained a positive attitude at all times
Received a positive feedback rating of 97% based on customer satisfaction survey in my company
Provided excellent quality customer service by patiently listening and communicating company policies with empathy

Call center operator

с 01.2018 по 01.2021 (3 года)
love world Inc, Remote (Individuals)

Resolved customer problems and complaints by clarifying issues, explaining the best solutions and following up with clients while keeping to the company policies and guidelines .
kept accurate records of customer interactions
provided technical and financial assistance regarding cases over the phone
received both cold and hot calls

Customer service

с 05.2015 по 05.2017 (2 года)
Jonnal clinics, RIVERS STATE (Medicine, pharmacy)

I took all the sales calls and also worked as a receptionist

Образование

Kyiv University

Business Administration, Zaporizhzhia
Высшее, с 2021 по 2025 (4 года)

Знания и навыки

• MS Word
• MS Excel
• MS PowerPoint
• PC User
• MS Outlook
• Teaching skills and computer skill
• Management of CRM
• Repair of household appliances
• Conducting online chats

Знание языков

Английский — свободно

Дополнительная информация

I believe I have the adequate skills that make me an excellent candidate for this position, and I have a background in building strong customer relationships.
I am a fast learner, skilled in using Ms Office suite, I am an effective communicator ,highly motivated and very result oriented. I have impeccable phone manners and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work.