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Опыт работы

L2/L3 Technical Support/Release Manager

с 05.2025 по наст. время (11 месяцев)

- Delivered advanced technical support across L2/L3 tiers, ensuring timely resolution of complex incidents in a B2B SaaS environment.
- Investigated and resolved issues related to APIs, monolithic and microservice architectures, and payment system integrations.
- Utilized tools such as Postman, Grafana, Kibana (New Relic), and internal dashboards for monitoring, diagnostics, and data analytics.
- Coordinated and executed software releases, managing planning, communication, and rollback strategies as Release Manager.
- Collaborated cross-functionally with Developers, QA, PMs, POs, and Vendor Integration teams to deliver high-level technical solutions.
- Maintained and updated documentation using JIRA, Confluence, and Notion to support transparency and knowledge sharing.
- Analyzed logs and system behavior to proactively identify root causes and implement long-term fixes.
- Demonstrated strong organizational and communication skills while upholding service excellence and platform reliability.

Technical support specialist

с 04.2022 по 05.2025 (3 года 2 месяца)
Zone3000, IT company, Львів (IT)

- Delivered high-quality customer support, ensuring optimal satisfaction and resolution of technical issues.
- Provided expertise in website configuration, WordPress debugging, and email service setup.
- Managed DNS zones and assisted clients with hosting management and - domain-related queries.
- Maintained professional and friendly communication, reinforcing company values and mission
- Attended workshops and conferences to enhance customer service skills and technical knowledge.
- Supported clients with cybersecurity best practices and troubleshooting web server issues
- Excellent time management skills combined with strong knowledge of the customer service industry.

Образование

ЛНУ ім. Івана Франка

Факультет управління фінансами та бізнесом, спеціальність економіка
Неоконченное высшее, с 2019 по 2022 (3 года)