Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7233836/

Опыт работы

Customer Support Representative

с 02.2019 по 03.2020 (1 год 2 месяца)
1800 Flower, Houston (Goumet Food retailer and distribution company.)

1).On average I answer 40 inbound calls during a shift.
2).Taking orders inputting orders into our proprietary system and providing customers with their numbers and delivery time.
3).Managing outbound calls to inform customers when there would be a delay in their delivery date or if there is a delay in with payment processing.
4).Escalating customer calls to supervisor if needed.

Customer Support Representative

с 08.2018 по 12.2022 (4 года 5 месяцев)
Time Square Consultant, Dnipro (Telecommunications and networking)

1)Handled 150+ calls daily,with duties including signing up new customer retrieving customer data presenting relevant information and cancelling services.
2)Received 85% customer statisfaction rating to date, 15% higher than company average.
3)Suggest a new tactics to persuade cancellng customers to stay with company.
4)Remained calm and courteous even during moments of customer dissatisfaction.

Образование

Dnipropetrovsk Medical Academy

Medical, Dnipro
Высшее, с 2016 по 2022 (6 лет)

MBBS bachelor of medicine bachelor of surgery

Знания и навыки

• MS Excel
• MS Office
• MS Word
• MS PowerPoint
• Native and fluent speaker of English Language
• Management of CRM
• Zendesk
• Freshdesk
• Slack

Знание языков

Английский — свободно

Дополнительная информация

I am a customer service Representative with 6years of experience in telephone customer service,including sales,tech support and customer care.I am familiar with major customer service software and conflict resolution coupled with my positive attitude. I aim to use my proven skills to effectively fill the managerial role in your company.