Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7356463/

Знание языков

Английский — выше среднего

Дополнительная информация

Experience
Support analyst 22.06.2019-
Intent Solution Group
•Running online conferences
•Providing clients with high quality livestreams (based on Knovio and OBS program)
•Respond enthusiastically to customer chats, calls and emails;
•Provide solutions and feedback to customer service questions and concerns;
•Communicate with the rest of the team on any frequent customer concerns;
•Other duties and tasks as assigned.


Senior guest services officer
12.2019 - 04.2020
Royal Caribbean International, MIAMI (tourism)
- Answering to the phone calls and assist guests in their concerns.
- Taking feedback and attempt to prevent customer displeasure.
- Problem solving.
- Complete guest check-in
- Listening and extends assistance in order to resolve all customers concerns and issues.
- Enhances department and company reputation.
- Operation basic office equipment, incl tel, e-mail, Microsoft office tools.
Waitress
03.2019 - 11.2019
Royal Carribean, Miami (tourism)
-Providing excellent hospitality service.
-Serving food and beverages to customers.
- Being in charge of setting the tables, obtaining and arranging linen,
silverware, china and glassware.
- Being in charge of all food and service related issues within work station and serves passengers according to the highest standards set by the cruise line
Guest relation
06.2017 - 10.2017
Vogue hotel, Bodrum (tourism)
- Welcoming guests in a friendly and professional way.
- Addressing and escalating customer complaints.
- Providing information about facilities, programs and other services
- Selling a hotel product
Education
Lviv Institute of Economy and Tourism
Management of hotel and restaurant business, Lviv
09.2014 - 06.2018


Languages
•Russian ─ fluently
•Ukrainian ─ fluently
•English ─ upper-intermediate
Additional information
I am very interested in a new job. I have experience of working with a lot of people from different countries. Working abroad has improved my personal skills as a communication, quick adaptation, hard-working and I am capable of soaking information up as fast as I get to used to doing it.. I would be more than glad to became a part of your team where workers do their best to achieve the best result

Looking forward to meet the team to learn new things and get new skills