Контактная информация

Соискатель указал телефон и эл. почту.

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Опыт работы

Customer Success Associate

с 07.2020 по 12.2021 (1 год 5 месяцев)
Cosmic Intelligent Labs, San Francisco (Real estate)

• Improved customer engagement by developing and maintaining an ideal user/customer profile that collects user feedback.
• Engaged and built customer loyalty by delivering top-notch customer service when handling all email, phone call, and other digital communications.
• Analysed customer issues, escalated issues that could not be resolved on first call resolution to the backend, followed up
on the resolution, and expedited resolution process.
• Provided platform training and onboarding for new and existing users, which led to acquisition of more businesses.
• Serviced 90% of calls routed to me.
• Improved internal processes and workflow by recommending improvement strategies, and improving communication
system amongst staff.

Customer Support representative

с 07.2018 по 07.2020 (2 года)
Access Bank Plc, Lagos (Bank, Financial services)

• Resolved product or service problems by determining the cause, selecting the best solution, expediting correction and
following up to ensure resolution.
• Identifying cross selling and up selling opportunities to make outstanding profit, identifying prospects for valuable new
business customers, and converting client enquiries to sales.
• Opened checking, savings, certificates of deposit, and individual savings account while assuring all policies and procedures
are held to the highest standards.
• Managed wide variety of customer service procedures to ensure they are conducted to the highest standards.
• Coordinated the issuance of debit/credit card for customers, and ensured optimal function of ATM.
• Successfully managed stock and record keeping of customers’ interactions, transactions, and work instruments.
• Promoted and maintained positive relations with all contacts, customers and prospects to ensure continuous business.
• Assisted in the coaching and training of other staff members.
• Provide support for all the bank’s products such as ATM Cards, Mobile app, Internet Banking, USSD and others.
• Participated in sales and marketing activities for the purpose of meeting branch sales goals and objectives.
• Demonstrating excellent organizational skills with the ability to prioritize workload, and multi-task in a fast pace
environment while maintaining attention to detail.

Intern

с 01.2017 по 05.2018 (1 год 4 месяца)
Ministry of Environment, Lagos (Environment)

Образование

Lagos State University

Zoology, Lagos
Высшее, с 2011 по 2016 (5 лет)

Знания и навыки

Знание языков

Английский — свободно