Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7394002

Опыт работы

Relationship Manager Executive

с 07.2021 по наст. время (2 года 10 месяцев)
Optiva Capital Partners(Remote), Kyiv (Investment Immigration/Wealth management Advisory)

1. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

2. Managing database records.

3. Resolving customers complaints.

4. Sales

5. Team bonding

6. Chat skills

Customer Service Manager

с 04.2017 по 03.2020 (2 года 11 месяцев)
Pams Montessori School{Remote}, Kyiv (Education and science)

1. Knowing the companies products and services inside and out so that I can answer questions.

2. Processing orders, forms, applications, and requests.

3. Communicating and coordinating with colleagues as necessary.

Customer service Manager

с 09.2014 по 12.2016 (2 года 3 месяца)
Fun Factory(Remote), Kyiv (Recreation/Event Center)

1. Supervised smooth running of every events.

2. Introduced decent outfit for pool instructor.

3. Restructured work station.

4. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.

Customer Support Officer/Manager

с 01.2010 по 12.2010 (11 месяцев)
The Event Center[Remote], Kyiv (Hospitality)

1. I Manage staff.

2. I Communicate job expectations to other employees.

3. I Increased sales.

4. I Maintained customer satisfaction by providing problems-solving resources.

Client Operation Manager

с 11.2009 по 09.2011 (1 год 10 месяцев)
CT&Associate Limited{Remote}, Kyiv (Marketing, advertising, and PR)

1. Plan and lead regular meetings with team to discuss present and future issues/updates.

2. I Monitor reports for any issues and convey concerns to directors and VP’s.

3. I Provide accurate, valid and complete information by using the right methods/tools.

4. I Convey team needs and goals to management.

5. Support company and team vision and values through role modeling and coach desired behaviors.

Образование

University of Nsukka

Faculty of Arts, Zaporizhzhia
Высшее, с 2008 по 2012 (4 года)

Mass Communication

Дополнительное образование и сертификаты

Fundamentals of Digital Marketing

2021

College of Management and Information Technology / Associate certificate in Business Mgt/Information System.

2012, 3 months

International Management Academy /Diploma in General Management

2012 3months

Знания и навыки

Знание языков

Английский — свободно

Дополнительная информация

I am a dynamic and result driven professional with a successful background in client services and communication.

I am Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service to internal and external clients.

I possess excellent interpersonal and communication skills.