Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7439217/

Опыт работы

Customer support representative

с 09.2021 по 12.2022 (1 год 3 месяца)
Wirex, Львів (IT)

Resolving other people's queries in the FinTech field, working day/night shifts on live chat and tickets. Familiar with Microsoft Office, Freshdesk products. Have knowledge on both fiat and crypto currency nuances.

Адміністратор

с 07.2018 по 01.2019 (6 месяцев)
Quest Ground, Львов (Послуги для населення та бізнесу)

Mostly engaging in activities with other people, trying to do my best to be sure that no customer will leave our QuestGround in the bad mood. Communicating with both adults and children might seem tough at first, but I quickly developed the needed stress resistance skills.

Образование

Львівський національний університет ім. Івана Франка

Психологія, Львів
Неоконченное высшее, с 2018 по 2020 (2 года)

Знания и навыки

• Ведення онлайн-чатів
• Самостійність
• Швидкий набір тексту
• Уміння працювати в режимі багатозадачності
• Перша лінія підтримки

Знание языков

• Английский — выше среднего
• Украинский — свободно
• Русский — свободно

Дополнительная информация

I am hardworking, have a high stress threshold, willing to work alone or in a collective.
Can say that i am communicable, would prefer written chat over voice chat, though can probably handle both.
My special interest is psychology, which means it would be pretty easy for me to come to an understanding with people who I'm going to work with.
Ready to learn new things, very quick to absorb new information, if given few days for systematization of new things.
Can change my regime, so night shifts won't be a problem for me.