Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7534575/

Опыт работы

Administrative assistant

с 11.2023 по 04.2025 (1 год 6 месяцев)
IOM, Kyiv (Non-profit and charitable organizations)

• Handle confidential correspondence and communications.
• Coordinate embassy mail-outs and immigrant document processing.
• Manage internal documents workflow and archive.
• Recommend process improvements for efficiency and compliance.
• Assisting in Immigration medical examination protocols.

Dispatcher

с 09.2022 по наст. время (3 года 7 месяцев)
Myle, Remote (Transportation and logistics)

Assisting customers in placing orders via ridesharing platform and phone: efficiently assigned rides to customers, ensuring accurate and timely connections between riders and drivers.
•Demonstrated strong problem-solving skills to address customer concerns and resolve issues related to ride assignments and scheduling.
•Contributed to ongoing process improvements by providing feedback on ride assignment procedures, customer preferences, and system enhancements.

Customer service specialist

с 04.2022 по 08.2022 (5 месяцев)
Navblue, London (IT)

Assisting customers via Freshworks ticketing system by providing technical support to aviation professionals for software-related issues and inquiries.
•Utilized specialized aviation software to diagnose and resolve customer issues, providing step-by-step guidance and solutions.
•Collaboration with cross-functional teams, including software developers and quality assurance, to escalate and resolve complex customer issues.

Customer Service Senior Specialist

с 12.2021 по 08.2022 (9 месяцев)
Navblue, Remote (IT)

Assisting customers via Freshworks ticketing system by providing technical support to aviation professionals for software-related issues and inquiries.
•Utilized specialized aviation software to diagnose and resolve customer issues, providing step-by-step guidance and solutions.
•Collaboration with cross-functional teams, including software developers and quality assurance, to escalate and resolve complex customer issues.

BDC

с 03.2021 по 11.2021 (9 месяцев)
Vip auto, Remote (Auto business and auto service)

Supervised and managed a team of #3 customer service representatives, providing guidance, support, and performance feedback to ensure high-quality service delivery.
•Collaborated with cross-functional teams, including sales, finance, and operations, to resolve customer inquiries, issues, and complaints in a timely and effective manner.
• Use of SAP ERP software to track customer interactions, update master data records, and generate reports for management review.

Customer service

с 06.2020 по 03.2021 (10 месяцев)
Frountdeskhelpers, Remote (Real estate)

Answering incoming customers calls, taking care of the email inquires, storing the information in the CRM. Forwarding the customer inquire to the sales team /management.

Guest executive

с 09.2018 по 01.2020 (1 год 5 месяцев)
Jetex, Обьедененые арабские эмираты (Transportation and logistics)

Working with VIP clients, providing individual services as per client needs, sales and rentals of private Honda jets, providing full door-to-door service, including immigration and customs documentation

Customer service representative

с 02.2017 по 02.2018 (1 год)
Dnata, Обьедененые арабские эмираты (Transportation and logistics)

Check-in/board passengers, verify travel documentation, manage passengers’ luggage, make sure no dangerous good policy is strictly maintained, provide high level customer service, follow company’s policy and safety regulations

ASSISTANT TO PHOTOGRAPHER

с 01.2016 по 11.2018 (2 года 11 месяцев)
ASSISTANT TO PHOTOGRAPHER, Dubai (Media)

Assist photoshoots with regard to wedding photography, fashion & beauty photography, communicate with clients to clarify visual, organize schedule, manage bookings and logistics of photoshoots

BRAND REPRESENTATIVE

с 03.2014 по 01.2016 (1 год 11 месяцев)
MAKEUP FOREVER, Dubai (Retail)

Communicate with clients to assess and meet their needs, maintain up to date knowledge of available beauty products and techniques, demonstrate product use, give tips and skin care recommendations, cooperate with famous UAE brands (Brands For Less)

EVENT COORDINATOR

с 03.2013 по 01.2014 (11 месяцев)
Vibes events & promotions, Dubai (Marketing, advertising, and PR)

Plan, design and produce events while managing all project delivery elements within time limits, liaise with clients to identify their needs and to ensure customer satisfaction, created product demand/ awareness through customer awareness campaigns, market surveys/ analysis, propose ideas to improve provided services and event quality, proactively handle any arising issues and troubleshoot any emerging problems on the event day, conduct pre- and post – event evaluations and report on outcomes.

Образование

Херсонский Медицинский колледж

Медсестра, Херсон
Среднее специальное, с 2007 по 2011 (4 года)

Знания и навыки

• MS Word

Знание языков

Английский — свободно

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