Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7603879/

Опыт работы

Quality manager

с 03.2024 по наст. время (1 год 11 месяцев)
Sheffa Group Inc, Kharkiv (Telecommunications and networking)

Engaged in the hiring process of new recruits
Trained and shadowed the new hires.

Created training materials, recordings and files

Evaluated call recordings, ensuring each agent adhered to the processes and coached them further to excellence.

Managed reports and created data keeping sheets to track revenues and summaries

Customer support representative

с 10.2023 по наст. время (2 года 4 месяца)
Sheffa group inc, Kharkiv (Telecommunications and networking)

Worked as a consolidating agent handling 4 spa centers. My responsibilities were:
Confirming upcoming appointments
Consolidating multiple calendars to avoid conflict
Customer support, providing helpful information.
Data keeping and monitoring of appointments brought in.

Achievement:
Having ensured customer satisfaction, meeting KPIs and even creating a better documentation system, I was soon promoted to managerial a position.

English teacher

с 09.2022 по 02.2023 (6 месяцев)
Heart Cooperation, Other countries (Education and science)

Volunteering as an English teacher. This entails playing educational games with students and encouraging conversations/daily interactions in english language.

Customer Care Representative

с 11.2021 по 03.2022 (5 месяцев)
Insurance Supermarket Inc., Kharkiv (Finance, banking, and insurance)

I was the company's first point of contact and answered questions/provided more detailed information about the company to the customers. I had the responsibility of vetting the customers to ensure that they were fully qualified for an insurance policy before transferring them for onboarding.

Образование

Kiev Medical University (Polish Branch)

Medicine, Kyiv
Высшее, с 2023 по 2025 (2 года)

Kharkiv National Medical University

Medicine, Kharkiv
Неоконченное высшее, с 2018 по 2022 (4 года)

Знания и навыки

• MS Office
• MS Outlook
• Communicability
• Google Docs
• Google
• Team building
• Project Coordination and management
• Writing/Copywriting

Знание языков

Английский — свободно

Рекомендации

• Joseph Israel James Junior

  Joseph Israel James Junior

  Customer Support Manager/Supervisor

  Контактные данные скрыты

• Brendon Gomera

  Brendon Gomera

  Project manager, Sales Manager/Supervisor, Sheffa Group Inc

  Контактные данные скрыты

Дополнительная информация

I am a vibrant young lady who loves community, cake decorating, travelling and learning new cultures whilst curating mine.

I love volunteering and being a part of something much bigger than me. I always volunteer in every community i find myself in and have discovered i love to teach, train and counsel young minds.

Whilst I do find joy in simple things like a good meal, sleep and podcasts/movies, I do find insolence, irresponsibility and arrogance quite displeasing.