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Опыт работы

Customer Service Manager

с 08.2015 по 11.2021 (6 лет 3 месяца)
Barclays Bank of England, India (Financial Institution)

provide help to customers using organisation's products or services
Answer customer calls and resolve their queries
handle bank accounts of UK residents and answer their questions related to their accounts
transfer funds between customers internal accounts, third party transfers
help branch staff in opening and closing of customers bank accounts, deposit and withdrawl of cash
investigate and solve customers' problems,
handle customer complaints or any major incidents
issue refunds or compensation to customers
keep accurate records of discussions or correspondence with customers
analyse statistics or other data to determine the level of customer service organisation is providing
produce written information for customers, often involving the use of computer packages and software
write reports and analyse the customer service that organisation provides
develop feedback or complaints procedures for customers to use
improve customer service procedures, policies and standards for your organisation or department
meet with other managers to discuss possible improvements to customer service
train staff to deliver a high standard of customer service
lead or supervise a team of customer service staff
keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Образование

University of Delhi India

Commerce Honours, New Delhi
Высшее, с 2000 по 2003 (3 года)

Знания и навыки

Знание языков

Английский — продвинутый