Романна

ROMANNA BILSKA WORK EXPERIENCE
A communicative, energetic, and passionate Thermo Fisher Senior Concierge specialist / Field service engineer since 2024 (Vancouver,
individual who is self-motivated and can work Canada)
July 2023 – February 2025
independently or as part of a dynamic team. I
have proven to be a fast-learner, and to
adapt quickly to any challenging and ◊ Oversaw procurement contracts, service agreements, and vendor negotiations,
demanding work environment. aligning terms with financial goals and company policies.
◊ Processed and managed purchase orders, generating POs from service provider
quotes and tracking timely fulfillment.
◊ Scheduled and coordinated engineer visits for installations, annual inspections,
CONTACT preventative maintenance, and calibrations.
◊ Oversaw scheduling, logistics, and administrative tasks, ensuring smooth site
PHONE: operations and effective project planning.
+7783206654 ◊ Conducted post-service follow-ups to confirm customer satisfaction and gathered
feedback to improve service quality.
WEBSITE:
◊ Maintained and organized operational files, documents, vendor databases, and
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supply chain data, delivering routine KPI reports to management.
bilska-3b670a164/
◊ Conducted inventory control, vendor coordination, and onboarding of new team
E-mail
members.
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◊ Identified process gaps and recommended solutions to improve operational
workflows and efficiency.
Languages
◊ English (advanced) Perkin Elmer Service Specialist (Transferred to Thermo Fisher) (Vancouver, Canada )
◊ Ukrainian (native) February 2023 - July 2023
◊ Spanish (intermediate) ◊ Demonstrate (CMMS)proficiency, to support Amgen laboratory awareness and interpersonal
skills updates to equipment work order records.
◊ Strong relationship management skills, collaborating with vendors, service providers, and
EDUCATION internal teams to ensure seamless operations and high-quality service delivery
◊ Handled all customers interactions with the highest level and professionalism.
Bachelor’s Degree in Hospitality Management accommodating special requests whenever possible.
Sep 2014 - Jun 2018 ◊ Update the customers regarding status of requests.
Lviv Institute of Economy and Tourism, L’viv, ◊ Scheduling and meeting and escort vendors.
Ukraine ◊ Operations so guests receive their food as quickly and accurately as possible.
Certificate IT Recruiting from scratch
EVOTalents October 2025 MT Seymour Guest Service representative (Vancouver, Canada)
https://www.evotalents.school/romanna- Nov 2022– January 2023
bilska.png ◊ Sold, refunded, and voided different types of passes and tickets of the company.
◊ Gained in depth knowledge of the products and services Mt Seymour offer, and
Skills effectively sell, and answer inquiries regarding them, via face-to-face interactions.
◊ Accurate processing of debit & credit card transactions.
◊ Mt Seymour staff to ensure all information provided to guests is up to date, correct,
Google Workspace and clearly communicated.
Microsoft Office (Word, Excel, Power Point), ◊ Maintained a positive, empathetic, and professional attitude toward customers at all
Google sheet, Google Doc.Outlook times.
OBS, Knovio, Sales force,
ZoomZohoPeople, Maximo, RC Support Analyst - Intent Solutions Group
June 2020 – July 2022
◊ Helping to broad range of clients, using different types of platform and social media
◊ Supported Open Exchange projects for top international investment banks, ensuring
seamless delivery of online webinars, virtual conferences, and live streaming events.
◊ Conducted and facilitated webinars and live-stream sessions, managing technical setup and
smooth execution for global audiences.
◊ Provided real-time troubleshooting and client assistance during conferences to resolve
technical issues quickly and minimize disruptions.
◊ Maintained a positive, empathetic, and professional attitude toward clients, strengthening
relationships and ensuring an excellent customer experience.
◊ Responded promptly to client inquiries via email and phone, addressing and resolving
concerns efficiently, and escalating complex cases when necessary.
◊ Led the in-house English-Speaking Club and mentored colleagues to improve their
communication and language skills.