Контактная информация

Соискатель указал телефон , эл. почту и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7928681/

Опыт работы

Customer support representative

с 08.2022 по 02.2026 (3 года 7 месяцев)
Brainstack, Дистанційно (IT)

- Supporting clients via chat and email
- Solving customers' technical issues
- Replying to questions related to product and its' technical issues
- Working with Zendesk CRM
- High KPI
- Jira
- Confluence

Customer support representative

с 07.2020 по 12.2021 (1 год 6 месяцев)
Cool Club, Киев (Telecommunications and networking)

- Supporting clients via chat, phone, email
- Moderating communication
- Solving customer's issues
- Answering to customers queries
- Working with Kayako CRM

Director's assistant

с 12.2019 по 08.2020 (9 месяцев)
Production company "Parovoz", Київ (Шоу-бізнес, мистецтво, культура)

- Replying and writing emails, sending physical mail
- Calling news media to discuss ads placement
- Booking hotels and apartments for actors
- Writing tasks for designers
- Filling in tickets information in the flashbox CRM
- Working with event organizations

Office manager

с 03.2019 по 06.2019 (4 месяца)
Театраліум-ЮА, Київ (Неприбуткові, благодійні та громадські організації)

- Creating repertoire
- Keeping a website
- SMM
- Communicating with NGOs and orphanages
- Making a budget
- Preparing documents
- Photographing events
- Writing articles
- Communicating with theaters, museums

Образование

Academy Minerva

Fine Arts, Київ
Высшее, с 2013 по 2017 (4 года)

Studied in Groningen, The Netherlands

Hanze University

International Business (first year), Киев
Высшее, с 2010 по 2011 (1 год)

International Business (first year) in Groningen, The Netherlands

Дополнительное образование и сертификаты

SMM

2020, 2 weeks long marathon from 28 speakers

Brand Management: Aligning Business, Brand and Behavior

2020, Free course on coursera.org

Основи проектного менеджменту

2026
Сертификат

Знания и навыки

• Listening
• Feedback
• Being clear
• Open-mindedness
• Collaborative
• Stress-resistant
• Hardworking
• Motivated
• Jira
• Confluence
• Zendesk
• MS Excel
• MS Office
• MS PowerPoint
• Google Docs
• Fast typing

Знание языков

• Английский — продвинутый
• Украинский — свободно