Ірина

Iryna Mykhailenko

Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Visa Status: Employment (Transferable)
Nationality: Ukrainian

PROFESSIONAL SUMMARY

A dynamic and experienced Multilingual (Ukrainian/Russian/ English) Professional with a proven track record in event
coordination, public relations, and social media management. Seeking further employment as an Event/PR Manager or
SMM Manager to leverage expertise gained from diverse roles in the hospitality industry and freelancing. Committed
to delivering exceptional event experiences, executing successful PR campaigns, and implementing effective social
media strategies. Adept at building relationships, driving engagement, and achieving results. Ready to contribute
creative ideas, strategic thinking, and strong leadership skills to drive organizational growth and success in the dynamic
field of event management and digital marketing.

CORE COMPETENCIES

● Event Planning & Social Media Strategy ● Marketing Knowledge & Content Scheduling
● Stakeholder Management & Content Creation ● Public Relations & Brand Voice
● Budgeting Skills & Community Management ● Crisis Management & Customer Service
● Vendor Coordination & Analytics and Reporting ● Brand Management & Hashtag Research
● Negotiation Abilities & Audience Engagement ● Networking Skills & Social Media Listening
● Time Management & Paid Advertising ● Contract Management & SEO Knowledge
● Creative Problem-Solving & Trend Monitoring ● Project Management & Graphic Design Skills
● Detail-Oriented & Platform Expertise ● Event Logistics & Copywriting Proficiency
● Strong Communication & Influencer Collaboration ● Sponsorship Acquisition & A/B Testing
● Team Leadership & Campaign Optimization ● Client Relationship & Platform Analytics

PROFESSIONAL EXPERIENCE
[ November 2023 – TILL PRESENT] – “flydubai”, Dubai - UAE.
Position: Customer Engagement (Social media)

● Interact with customers, identify their needs, and suggest; take their feedback through social media
platforms.
● Collaborate with different teams and monitor all aspects of the project, including communication, technology,
development.
● Collect reviews and testimonials that appraise the brand image.
● Providing excellent service and support to the customers via social media.
● Use advanced analytics and data from the CRM system (Salesforce) to boost the response rates.
● Monitor the ongoing marketing campaigns.

[July 2022 – October 2023] – “Jumeirah Al Qasr” Hotel, Dubai - UAE.
Position: Guest Relations Executive

● Assisting guests with check-in and check-out procedures, ensuring a seamless and efficient experience.
● Welcoming and greeting guests upon arrival, providing personalised services, and addressing their inquiries and
requests.
● Handling guest complaints and concerns promptly and effectively, striving to achieve guest satisfaction.
● Conducting daily follow-ups with guests to ensure their needs are met and resolving any issues that arise.
● Coordinating with various hotel departments to fulfill guest requests and ensure smooth operations.
● Providing information about hotel facilities, services, and local attractions to enhance the guest experience.
● Assisting in organizing and coordinating special events, such as weddings, conferences, and VIP visits.
● Collaborating with the front office team to maintain accurate guest records and update the reservation system.
● Offering support and guidance to junior team members, fostering a positive and productive work environment.
● Staying updated on hotel policies, procedures, and promotions to provide accurate and relevant information to
guests.
[October 2021 – May 2022] – “Data Science UA”, Ukraine.
Position: Event/PR Manager

● Created and implemented comprehensive social media content plans across platforms such as Facebook, LinkedIn,
Instagram, and Telegram.
● Published engaging articles in both Ukrainian and English languages, targeting a diverse audience.
● Negotiated strategic partnerships and collaborations with IT and AI companies to drive further growth and
opportunities.
● Organized and promoted successful events, ensuring their seamless execution and maximizing participation.
● Managed various social media channels, utilizing effective SMM techniques to enhance brand visibility and
engagement.
● Engaged in active communication and community management on social networks including Facebook, LinkedIn,
and Telegram.
● Rewrote news articles to deliver compelling and informative content to the target audience.
● Wrote and curated relevant information pieces highlighting the company's achievements and milestones.
● Oversaw the planning and coordination of various events, ensuring their smooth operation and attendee
satisfaction.
● Created and executed impactful PR campaigns to enhance brand reputation and public perception.
● Fostered strong relationships and collaborated effectively with partners to achieve mutual goals.
● Prepared and generated articles and materials for mass media publications, expanding brand reach and visibility.
● Developed visual materials using programs such as SendPulse, Asana, Trello, WordPress, Canva, and Photoshop.

[January 2021 – October 2021] – “PROidei website” Freelancer, Ukraine.
Position: Copywriter

● Wrote and crafted engaging news articles and feature pieces, delivering compelling content to captivate readers.
● Prepared and published articles using Word Press, ensuring a polished and professional presentation.
● Timely reposted articles across various social media networks to maximize their visibility and reach.
● Maintained a comprehensive portfolio showcasing a diverse range of written work under the brand "PROidei."
● Collaborated closely with team members to brainstorm ideas, conduct research, and gather pertinent information
for articles.
● Conducted interviews with key stakeholders and subject matter experts, gathering valuable insights and quotes for
article inclusion.
● Edited and proofread articles for grammar, style, and accuracy, ensuring top-notch quality.
● Implemented effective SEO strategies to optimize articles for search engines, enhancing their discoverability.
● Monitored and analyzed article performance metrics, utilizing data-driven insights to enhance engagement and
readership.
● Stayed abreast of industry trends, news, and current events, generating timely and relevant article ideas.
● Fostered relationships with external contributors and freelancers, commissioning and publishing guest articles to
diversify content.
● Actively engaged with readers, responding to comments and inquiries, fostering a vibrant sense of community,
and facilitating dialogue.
● Actively participated in editorial meetings and brainstorming sessions, contributing innovative ideas for content
development and improvement.

[November 2019 – October 2021] – “Radisson Blu” Hotel, Ukraine.
Position: Events Coordinator

● Coordinated and managed a wide range of events, including conferences, weddings, and corporate functions,
ensuring seamless execution and client satisfaction.
● Collaborated with clients to understand their event requirements, providing personalized consultations and
tailored solutions.
● Assisted in the planning and organization of event logistics, including venue selection, catering arrangements, and
audiovisual setup.
● Liaised with various internal departments and external vendors to coordinate resources, such as decorations,
equipment rentals, and entertainment.
● Oversaw event timelines and schedules, ensuring all elements were executed according to plan and within
designated timelines.
● Provided on-site support during events, addressing any last-minute changes or issues, and ensuring a smooth and
memorable experience for attendees.
● Managed event budgets, tracked expenses, and negotiated with suppliers to optimize costs without compromising
quality.
● Conducted post-event evaluations, gathering feedback from clients and attendees, identifying areas of
improvement, and implementing lessons learned for future events.
● Maintained strong relationships with clients, vendors, and partners, fostering a network of reliable and trusted
contacts in the event industry.
● Kept up-to-date with industry trends and best practices, incorporating innovative ideas and creative concepts into
event planning and execution.
● Supported and collaborated with the hotel's marketing team to promote events through various channels,
including social media, email campaigns, and promotional materials.
● Assisted in training and mentoring junior team members, sharing expertise and best practices in event
coordination and management.

[November 2017 – November 2019] – “Wizz Air” Airlines, Ukraine.
Position: Operator

EDUCATION

● [2015 – 2019] – National Technical University - Kyiv Polytechnic Institute, Ukraine;
Qualification: Master’s and Bachelor’s Degrees in Advertising and Public Relations.

TECHNICAL SKILLS

● Excellent skills in Microsoft Office programs, Opera, HotSOS, Vicus, SevenRooms, SendPulse, Asana, Trello,
WordPress, Canva, Photoshop, Salesforce, 1C, and Internet Surfing.