Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8076892/

Опыт работы

Customer support representative

с 09.2024 по 04.2025 (8 месяцев)
CarShipIO, Дистанційно (IT)

Assisted carriers and brokers with CRM-related inquiries, providing expert guidance.
Managed partial sales responsibilities, supporting client onboarding and upselling.
Communicated via chat, email, and calls to resolve client concerns efficiently.
Investigated, troubleshot, and resolved technical issues to ensure smooth operations.
Handled cancellation requests while working to retain customers.
Report of the system issues and client feedback to improve product functionality.
Writing guidances about system usage
Testing New unreleased versions of Apps and reporting back about issues that were found
Live trainings for the customers

Customer service representative

с 10.2019 по 02.2025 (5 лет 5 месяцев)
Borbas, Lviv (Telecommunications and networking)

Customer support via phone, email, and live chat
Issue investigation and resolution
Client retention and cancellation handling
Managing client feedback and service improvements
High-volume inbound call handling
Professional communication with clients and partners

Образование

Львівський університет імені Івана Франка

Маркетинг, Львів
Неоконченное высшее, с 2025 по 2029 (4 года)

Львівський національний медичний університет імені Данила Галицького

General medicine
Неоконченное высшее, с 2019 по 2022 (3 года)

Знание языков

• Английский — продвинутый
• Испанский — свободно
• Украинский — средний

Дополнительная информация

Customer Support & Communication – Proficient in handling client inquiries via chat, email, and calls, ensuring excellent customer experience.

Sales & Client Retention – Experience in partial sales, upselling, and handling cancellations while maintaining customer satisfaction.

Problem-Solving & Troubleshooting – Skilled at identifying, analyzing, and resolving technical and operational issues.

CRM & Tech Proficiency – Experienced in using CRM systems for carriers and brokers, reporting issues, and optimizing processes.

Process Improvement – Provided feedback and insights to enhance service and product functionality.

Time Management & Multitasking – Ability to efficiently manage multiple client interactions and tasks simultaneously.

Collaboration & Teamwork – Worked closely with different teams to ensure smooth client experiences and issue resolution.

•Contact information
Viber/Telegram [открыть контакты](см. выше в блоке «контактная информация»)