Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8102992/

Опыт работы

IT Project Manager

с 05.2020 по наст. время (5 лет 11 месяцев)
Skyeng, Одеса (Education and science)

- Leading projects in CRM development team (working with backend, frontend, BPMS developers and product designer)
- Major projects were implemented to reduce operating costs, improving user experience, launches new products and refactoring of system. These projects had a positive impact on the following metrics: AHT, NPS, ARPU, C1, N (new clients)
- Implemented project management processes in planning, resource management, prioritization, project estimation.
- Managed software engineering processes from requirements collection to release, implemented and facilitated agile ceremonies.
- Communication with the heads of operations unit, posting release notes and implementation of training programs for employees, who works with the CRM system

Project Support Manager

с 11.2019 по 05.2020 (7 месяцев)
Skyeng, Одеса (Education and science)

- Work on incoming requests from employees about issues of internal services;
- Work with searching info on databases (SQL);
- Reproducing and filing bug-reports in Jira;
- Support to PM's of internal services with their tasks.

Technical Support Scpecialist

с 08.2018 по 10.2019 (1 год 3 месяца)
Skyeng, Одеса (Education and science)

- Work on incoming requests from customers and employees using the Omnidesk and Usedesk platforms;
- Work with CRM and CMS systems;
- Testing the learning platform and compiling bug reports using DevJira;
- Consultation and assistance to employees and clients via telephony (VoIP);
- Search for technical problems and their solution through TeamViewer.

Образование

ОНАС им. Попова

Информационная безопасность, Одеса
Неоконченное высшее, с 2015 по 2019 (4 года)

Знание языков

• Английский — средний
• Украинский — свободно