Valentyna

Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/821169

Опыт работы

Chief Operating Officer (COO)

с 03.2018 по 03.2023 (5 лет)
MegaGroshi, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the company from 0;
2. Recruitment of new employees;
3. Training of new employees;
4. Implementation of efficient and flexible organization structures, analysis and implementation of efficient
business processes, job descriptions, goals setting, KPI;
5. Selection and implementation of applications/programs (ip telephony, risk tools, e-mail and chat, IVR,
quality monitoring and etc);
6. Scaling of business;
7. Development of a bonus scheme (employee motivation methods);
8. Development of methods for quality control of the department staff;
9. Planning and coordination the work of all departments;
10. Working out of software system CRM;
11. Preparation of regulatory documents and instruments.
Main achievements:
- Profitability increase of the enterprises in a short period;
- Business processes efficiency improvement;
- Structuring of businesses;
- Preparation of organizations to business extension;
- Development of business strategy;
Award from Finance.ua by MFOs in a client-oriented rating.

Head of Customer Support Department

с 03.2017 по 03.2018 (1 год)
MoneyVeo, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Recruitment of new employees;
2. Training of new employees;
3. Preparation of training materials;
4. Development of a bonus scheme (employee motivation methods);
5. Development of methods for quality control of the department staff;
6. Planning and coordination the work of the department (control of the department effectiveness and
human performance);
7. Working out of new software system CRM;
8. Preparation of regulatory documents and instruments;
9. Collaboration with the IT team.

Head of Sales and Information Customer Support Department

с 08.2015 по 03.2017 (1 год 7 месяцев)
Megogo, Kyiv (IT)

Duties and responsibilities:
1. Launch of the Department;
2. Recruitment of new employees;
3. Preparation of training materials;
4. Training of new employees;
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Selection and implementation of applications/programs (ip telephony, e-mail and chat, IVR, quality monitoring and etc);
9. Working out and testing of new software system CRM Dynamics (main Project Manager);
10. Collaboration with the IT team.

Written Nutrition book for international company

с 02.2015 по 07.2015 (5 месяцев)
Private Company, Kyiv (Beauty, fitness, sports)

Head of Information Customer Support Department

с 01.2014 по 09.2014 (8 месяцев)
DV bank, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the Sales in the Bank (launch of the Sales Department);
2. Recruitment of new employees;
3. Preparation of training materials;
4. Training of new employees;
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Selection and implementation of applications/programs (telephony, e-mail and chat, IVR and etc);
9. Working out and testing of new bank software system CRM Dynamics;
10. Collaboration with the IT team.

Head of Telesales

с 08.2013 по 01.2014 (5 месяцев)
JSC Prominvestbank, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Recruitment of new employees;
2. Preparation of training materials for new employees;
3. Training of new employees;
4. Preparation of loan calculators (in Excel);
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Analyses and finding out of the solutions to unusual situations that arise in the process of selling over the phone;
9. Launch of the Mobility Department “Bank to work”

Head of Sales Department

с 05.2011 по 07.2013 (2 года 2 месяца)
JSC Finance and Credit, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the Sales in the Bank (launch of the Sales Department);
2. Recruitment of new employees;
3. Preparation of training materials for new employees of the Sales Department and for all branches of the bank employees;
4. Preparation of loan calculators (in Excel);
5.Training of new employees (general information on insurance companies; Introduction to the Bank's loan and insurance products; monitoring of current work the employee);
6. Testing the new loan products;
7. Development of a bonus scheme (employee motivation methods);
8. Development of methods for quality control of the department staff;
9. Planning and coordination the work of the department (control of the department effectiveness and human performance);
10. Analyses and finding out of the solutions to unusual situations that arise in the process of selling over the phone;
11. Monitoring of the banking sales market (the territory of Ukraine);
12. Working out and testing of new bank software systems;
13. Preparation of regulatory documents and instruments for new banking products launch

Development Specialist improper lending and insurance

с 04.2010 по 04.2011 (1 год)
JSC "Bank Renaissance Capital", Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Preparation of the Bank loan products configurations;
2. Preparation of training materials on Bank's loan products and loan calculators (in the program Excel);
3. Testing of Bank's ending and insurance information systems;
4. Products’ control implemented to meet their loan products configurations, approved by the Bank;
5. Development and implementation of marketing programs and banking shares in promotion of credit and insurance products of the Bank;
6.Marketing and motivational campaigns support aimed to sell credit and insurance products;
7.Interaction with insurance companies and partner - Banks;
8.Settlement of insurance claims;
9. Analysis of credit and insurance products available to banks, competitors, and their specificity;
10.Work with the statistical data; submission of periodic reports on insurance products sale during the sale of credit products of the Bank;

Specialist of Contact-Center

с 03.2008 по 03.2010 (2 года)
JSC "Bank Renaissance Capital", Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Preparation of training materials for new employees teaching;
2. Training of new employees;
3. Selling of Bank lending products over the phone;
4. Collection of debts by phone;
Experience in all levels department (Bucket 1-4)

Образование

The Interregional Academy Of Personnel Management (Kiev, Ukraine)

(Kiev, Ukraine) international economics and banking, international economics and banking, Kyiv
Высшее, с 2006 по 2013 (7 лет)

Master degree

Дополнительное образование и сертификаты

Michigan Lutheran Seminary (USA, Saginaw, W.S. Michigan), general course, Certificate of Honor

August 2005 - June 2006

Знания и навыки

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Русский — свободно
• Польский — начинающий

Дополнительная информация

PROFESSIONAL SKILLS AND KNOWLEDGES
Windows, MS Office Word, Excel, Outlook Express, Internet Explorer, Visio,Power Point.

Work with SOFTWARE - GPIF, CRM Oracle, CRM Siebel (team member), Microsoft Dynamics CRM (team member, Project Manager), Online Pcard, IsCard, UPC Online, SR bank, MobiCard, Zoom, Teams, Vici Dial, Binotel, Freenet.
Telephony - Cisco, Avaya.

TRAINING COURSES AND CERTIFICATES
• “Advanced sales”, “Phone sales”, “Trade of sales”
• First place in the group of SF-2 on the amount of Roll- Backs in May, 2009 (Collection Department)
• Medal and Certificate of Honor