Olga

Olga Kovalenko
Cruise Sales Specialist

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I’m able to work in a potentially stressful environment by either handling multiple tasks at a time or multiple
guest requests at a time. I have excellent communication and inter personal skills, including the ability to
interact effectively in order to reach setted goals. I’m able to speak in front of a large audience.

EDUCATION
Dnipro Polytechnic University.
2008 - 2013
Finances and Accounting

Wroclaw High School of Banking
2012 - 2014
Finances and Accounting

EXPERIENCE
ONE
Cruise Sales Specialist
Responsibilities:
- selling Future Cruise Products;
- providing future cruise sales consultations in suite lounge;
- managing the Brand Loyalty Program;
November 2022 - - visiting all shipboard events to provide information about future
March 2024 cruise products;
- reach targets with sales results and customer service rating as well
as operational goals;
- usage of PoverPoint resources for creating collateral and cabin drop
letters;
- arranging the Cruise Sales report at the end of the voyage to present
results.

Royal Caribbean
Cruise Sales Consultant
Responsibilities:
- planning itineraries for guests, whilst continuously striving to exceed
hospitality industry standards;
- establish and support a positive working environment and focus on
November 2018 -
sales, ratings, monthly and voyage revenue;
May 2022
- promoting future cruise benefits, by conducting the presentation and
trivia game invents.
- arranging SuperVoyage Report with sales results and follow up
information;
- meeting travel partners on vessel, to make a day tour to familiarize
them with cruise ship.
 Royal Caribbean
Bartender / Assistant - Sommelier
Responsibilities:
- ensures guest satisfaction by providing beverage services;
May 2016 - - strives to meet the target cost of sales as determined by the
October 2018 company;
- ensures that all beverage stocks and wine stand stored and
accounted;
- maintain and update the wine list to reflect the products and prices;
- ernsures the daily wine flash report posted.

Ernst & Young
Auditor in the billing department
November 2014 - Responsibilities:
February 2016 - producing of different types of invoices;
- verification of invoices;
- introduction and correction of information in the billing system.

Best Los Angeles
Receptionist
Responsibilities:
- accommodation of hotel guests;
May 2014 -
- cash service of hotel guests (invoicing);
October 2014
- calculation and charge of tourist tax;
- translation of documents;
- sale of additional hotel services and excursions;
- assisting guests with any kind requests they may have.

SKILLS
Microsoft Office % 80 Microsoft Excel % 80

Lotus Notes % 70 Publisher % 90

PowerPoint % 80 Crunch Time % 80

Fidelio % 80 Otalio % 80

LANGUAGES
English : Fluently Spanish : B2

Russian : Native Ukrainian : Native

Italian: Basic Greek : Basic
 CERTIFICATES
Safety Familiarization, Basic Training and Security Awareness Training
Instruction Odesa | 2023 - 2028
Odesa | 2020 - 2025 Training course for Security Awareness Training for
Training course of Safety Familiarization, Basic all seafarers
Training and Instruction for all seafarers

Crowd Management Training STCW
Odesa | 2023 - 2028 Odessa | 2021 - 2026
Training course for Crowd Management Training
for all seafarers

Sommelier, WineTender School
Odessa | 29.05.2023 - 26.06.2023