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MANUAL QA ENGINEER Kyiv, Ukraine

EDUCATION PROFESSIONAL EXPERIENCE
NTUU «Kyiv Polytechnical Institute» Middle Manual QA Engineer
Bachelor Mechanical Engineering SoftPro | Sep 2022 - Present
2018 – 2021
Testing and Quality Assurance:
Orchestrated quality assurance efforts for intricate business processes, ensuring
KEY SKILLS adherence to rigorous standards; reduced defects by 40% and achieved 95%
customer satisfaction on large-scale projects.
Jira Established testing methods for 3 major national projects (Unified State Register of
GIT Addresses (USRA), National geospatial data infrastructure (NSDI), Urban planning
API cadastre at the state level (UPCS)), enhancing quality control by conducting a detailed
Postman analysis of functionalities, resulting in a positive impact on the final product's
SQL capabilities.
VS Code
GitLab pipelines Web Interface and API Testing:
Manual testing Conducted comprehensive testing for 25+ web interfaces, both public and admin, and
Functional testing evaluated 75+ Rest and Soap APIs using Postman.
Test Documentation
Mobile testing Documentation and User Guides:
Selenium Authored 30+ user manuals and guides, enhancing user adoption and understanding.
Java (Basics) Created 30+ checklists and the same number of test cases for each project
Compiled web documentation in .md format, streamlining accessibility through
pipeline setup and mkdocs.yml configuration.
SOFT SKILLS
Project Delivery and Client Interaction:
Сommunicative Played a crucial role in project delivery, actively contributing to decision-making
Confirmed team collaborator and processes.
accomplished individual achiever Took part in optimizing the logic of business processes within the program.
Leader Customer Support Service:
Analytical mind Processing of user requests on an ongoing basis, communication with customers,
Initiative business analysis to improve user experience.

Manager of Business Processes
CERTIFICATIONS EamCOMMERCE | Sep 2021 - Aug 2022

QA/QC Engineer Business Process Development & Standardization:
TOMMY Online university Led the creation of seven innovative business processes, enhancing regulatory
compliance and achieving significant cost reductions, up to $5,000 per
process.

Regulatory Expertise:
Authored and curated over 10 comprehensive onboarding tutorials for both
global and highly specialized processes.

Continuous Improvement:
Identified and resolved three critical bottlenecks, leading to a commendable
15% reduction in processing time and a 10% decrease in operational costs.

Engineer
ME «Kyivteploenergo» | Aug 2018 - 2021

Server maintenance:
Maintained 0.95 availability of the system

Working with geographic information system (GIS):
Supported communication between dispatchers and 11 emergency groups.
Provided accesses to the most up-to-date information.