Ольга

OLHA NOVIK
Customer support representative
Billing specialist

Experience

Feb 2024 - present
Nextiva | AZ, USA (remote)
Customer care billing specialist
Reviewed invoices and created credit memos to customer accounts.
Assisted customers with billing questions and resolved billing issues.
[открыть контакты](см. выше в блоке «контактная информация») Responded to customer’s credit card disputes.
Maintained detailed logs of customer interactions.
Answered inbound phone calls and instant messages. Supported
[открыть контакты](см. выше в блоке «контактная информация») Nextiva's ticketing system.
Created, reviewed and applied incoming payments. Also researched
Instagram: wifi_dog26 discrepancies and helped to settle disputes.
Facebook: Olha Novik Updated customer account information including change of address,
payment information or contact information.
LinkedIn: Olha Novik Performed other billing tasks as assigned.
Provided back-up customer support for other positions as needed
Rivne, Ukraine

Sept 2022 - Feb 2024
EDUCATION LabQ Diagnostics | NY, USA (remote | on-site in Rivne)
Bachelor's degree
Customer support representative
Finance, Banking and Insurance
National University of Water and Answered daily calls from customers in a call center regarding service
Environmental Engineering (Rivne, Ukraine) problems, product order progress and other concerns (incoming line),
conducted correspondence by mail and in live chats.
2018 - 2022 Entered orders for customers in a computer system for products or services
and recorded customer information in the database. Created tickets to IT
Department in order to solve technical issues with customers' applications.
Master's degree Solved problems with billing, service quality issues customers called about
Management of financial and ecenomic by making referrals to the appropriate supervisor, investigating billing
security details or scheduling service appointments. Made insurance verification
National University of Water and calls (outbound calls). Was an ambassador for LabQ Diagnostics and its
Environmental Engineering (Rivne, Ukraine) culture.

2022 - 2023

Aug 2018- Jun 2023
EXPERTISE Freelance
Customer Satisfaction Copywriter | Content-maker
Data Entry Worked on creative briefs to develop concepts for execution with
Data Collection assigned brands.
CRM Researched a client’s needs and target audiences, through online
Medical Billing searches, reviews of existing research.
Copywriting Wrote original copy and edited content for a range of marketing and
Team Leadership communications materials.
Sourced images and other content, created projects in PowerPoint, Prezi,
Problem-solving Canva.
Decision-making
Positivity
MC Microsoft, Google tools
Hobbies and Activities

LANGUAGE Enthusiastic volunteer. Traveller. Fitness training lover.
Learning Chinese, reading and writing books, articles and publications.
A leader of best practise who is organised and also has the required
English: B2 number of skills needed to add value to every company.

Spanish: A2
Polish: A2