Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8444837/

Опыт работы

Customer support representative

с 02.2022 по наст. время (3 года 6 месяцев)
Aspire Global, Kyiv (IT)

Handled complex customer inquiries with a focus on firstcontact resolution.
Used Salesforce and Freshchat CRM to manage customer
interactions and improve response efficiency.
Assisted managers with escalations, workflow
improvements, and support processes.
Maintained high customer satisfaction scores by
delivering exceptional service.
Provided real-time support to customers via chat and
email, ensuring timely responses.
Assisted in troubleshooting technical and account-related
issues.
Managed multiple chats and inquiries simultaneously
while upholding quality standards.

Moderator

с 05.2021 по 11.2024 (3 года 6 месяцев)
Ubisoft, Remote (IT)

Monitored online communities, ensuring adherence to
platform guidelines.
Collaborated with community managers to handle user
inquiries and maintain engagement.
Managed and resolved escalations while maintaining a
positive community environment.
Oversaw multi-platform moderation and customer
interactions

Знание языков

Английский — свободно