Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8525282/

Опыт работы

Dispatcher

с 11.2022 по 07.2025 (2 года 8 месяцев)
“Home alliance” LLC, Van Nuys, CA, Дистанційно (Послуги для населення та бізнесу)

• Scheduled and coordinated daily appliance repair jobs for multiple service technicians.
• Managed customer communications via phone, email, and chat platforms to resolve service issues.
• Partnered with call center to handle high-volume requests and ensure smooth field operations.
• Logged service requests and updates into Kickserve CRM and tracked status changes in real-time.
• Followed up with customers post-service to ensure issue resolution and satisfaction

Port agent

с 10.2010 по 03.2022 (11 лет 5 месяцев)
M.T.C. Triera Ltd, Маріуполь (Транспорт, логістика)

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.
• Handled logistics, regulatory compliance, and documentation with port authorities.
• Maintained communication with shipowners, port officials, and service providers.
• Assisted with crew management and supply logistics.

Port agent

с 11.2003 по 10.2010 (6 лет 11 месяцев)
Azov-Chart Holding Ltd, Маріуполь (Транспорт, логістика)

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.
• Handled logistics, regulatory compliance, and documentation with port authorities.
• Maintained communication with shipowners, port officials, and service providers.
• Assisted with crew management and supply logistics.

Secretary – Translator

с 03.2003 по 05.2003 (2 месяца)
SHOKK Maritime Agency, Маріуполь (Транспорт, логістика)

• Managed correspondence with shipowners and organized fleet personnel documents

English teacher

с 02.2001 по 08.2002 (1 год 6 месяцев)
Secondary School №29, Маріуполь (Освіта, наука)

• Taught English to school-aged children following national curriculum standards

Образование

V.N. Karazin Kharkiv National University

Foreign Languages Dept, Харків
Высшее, с 1994 по 1999 (5 лет)

V.N. Karazin Kharkiv National University, Ukraine
Specialist Degree – Foreign Languages Dept. (1999)
Translator-Consultant, English & French Teacher

Знание языков

• Английский — продвинутый
• Русский — свободно
• Украинский — свободно

Дополнительная информация

confident PC user;
Appliance Repair Job Dispatching
Technical Scheduling & Coordination
CRM Systems (Kickserve, RingCentral)
Phone, Email & Chat Support
Customer Complaint Resolution
Remote Communication Tools
Documentation & Data Entry
Team Collaboration & Time Management