Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8621649/

Опыт работы

BDC agent

с 03.2025 по наст. время (11 месяцев)
Dunhill Group, Дистанційно (Автобізнес та автосервіс)

Conversations with the clients
Emails, sms, scheduling appointments

Customer support representative

с 06.2023 по 03.2025 (1 год 10 месяцев)
CarShipIO, Дистанційно (IT)

Assisted carriers and brokers with CRM-related inquiries, providing expert guidance.
Managed partial sales responsibilities, supporting client onboarding and upselling.
Communicated via chat, email, and calls to resolve client concerns efficiently.
Investigated, troubleshot, and resolved technical issues to ensure smooth operations.
Handled cancellation requests while working to retain customers.
Report of the system issues and client feedback to improve product functionality.
Writing guidances about system usage
Testing New unreleased versions of Apps and reporting back about issues that were found
Live trainings for the customers

Sales representative

с 02.2023 по 04.2023 (3 месяца)
got your back support, Дистанційно (IT)

Customer representative

с 01.2021 по 02.2022 (1 год 2 месяца)
Borbas pharmacy, Львів (Chemical industry, pharmaceuticals)

Образование

Львівський державний університет внутрішніх справ

Психологія, Львів
Неоконченное высшее, с 2019 по 2025 (6 лет)

Знания и навыки

• Багатозадачність
• Саморозвиток
• Уміння працювати в режимі багатозадачності

Знание языков

• Украинский — свободно
• Английский — выше среднего
• Испанский — начинающий

Дополнительная информация

Customer Support & Communication – Proficient in handling client inquiries via chat, email, and calls, ensuring excellent customer experience.

Sales & Client Retention – Experience in partial sales, upselling, and handling cancellations while maintaining customer satisfaction.

Problem-Solving & Troubleshooting – Skilled at identifying, analyzing, and resolving technical and operational issues.

CRM & Tech Proficiency – Experienced in using CRM systems for carriers and brokers, reporting issues, and optimizing processes.

Process Improvement – Provided feedback and insights to enhance service and product functionality.

Time Management & Multitasking – Ability to efficiently manage multiple client interactions and tasks simultaneously.

Collaboration & Teamwork – Worked closely with different teams to ensure smooth client experiences and issue resolution.

•Contact information
Viber/Telegram [открыть контакты](см. выше в блоке «контактная информация»)