Yuri

System Administrator

Yuri Shpak
I am driven by a desire for personal growth and a
commitment to contribute value to my work. My
interests lie in engineering and information technology,
and I believe these fields have the potential to make
meaningful contributions across various industries.

Work Experience
Linux System Administrator Sozialver.-Chipkarten Betriebs-und Errichtungs
GmbH
February 2025 - Present | Austria
Contacts
Install and configure servers (Linux).
C: [открыть контакты](см. выше в блоке «контактная информация») Working with cloud infrastructure (OpenShift).
Puppet host configuration.
C: [открыть контакты](см. выше в блоке «контактная информация») Manage user accounts and permissions.
Monitoring system performance.
C: [открыть контакты](см. выше в блоке «контактная информация»)
Apply updates and security patches.
C: LinkedIn Planning and deploying IT systems.
Managing Datacenters.
Document system configurations and procedures.
Technical skills Automate routine tasks using scripting languages.
Troubleshoot hardware, software, and networking issues.
Ubuntu, Debian, Almalinux, RedHat Implement and maintain security measures.
Virtualization
OpenShift / Kubernetes Service Desk Agent Sozialver.-Chipkarten Betriebs-und Errichtungs GmbH
Containerization April 2023 - January 2025 | Austria
Ansible
Providing first- and second-level support utilizing the Jira and Myrmex ticket systems..
Puppet configuration Management
Performing remote monitoring and analysis of card readers to ensure optimal
Red Hat IPA
performance and functionality.
Splunk
Managing remote monitoring and analysis of linux embedded systems.
Orcharhino
Maintaining hardware to keep the company running smoothly.
CheckMK
BASH scripting
Customer Support Addsalesforce
Python
October 2022 - January 2023 | Ukraine
Jenkins CI/CD
NGINX Provide support over Helpdesk for incoming queries and issues related to customer
MySQL requests.
Jira/Confluence and JQL Verify damaged goods and solve this issues for the customers.
Provide assistance to the customers dealing with lost packages in the delivery or tracking
Soft skills them.

Goal-oriented Technical & Customer Support Home Gaming Entertainment
Proactive Risk Communication
December 2021 - July 2022 | Malta
Analytical skillss
Communicative Provide technical assistance and support for incoming queries and issues related to
Automation Judgement customer requests.
Responsibly Customer verification - KYC/AML.
Collaboration and Teamwork Monthly statistic about the customer issues.
Effective Communication Write blogs and game texts.
Time Management
Problem-Solving and Critical Thinking
Conflict Resolution Education
ÖBB-Austrian Railways
Language skills
English ... [ Advanced ]
Railroad Track Construction Technician
German ... [ Native ] September 2012 - July 2015 | Austria

Ukraine ... [ Intermediate ]