Ярослава

Yaroslava Sokur
PHONE [открыть контакты](см. выше в блоке «контактная информация»)
EMAIL [открыть контакты](см. выше в блоке «контактная информация»)

OBJECTIVE

Highly energetic person with 10 years of professional experience in the tourism and hotel industry, seeking to make
use of excellent interpersonal, communication and negotiation skills to achieve goals of a company that focuses on
customer satisfaction and customer experience.

EXPERIENCE

Junior Regional Business • building and maintaining relationships with customers
Development Manager • searching potential partners in Spain
• onboarding new customers
(Spanish market)
• offering customer support
ANEX
• make outbound calls to potential customers via phone
Lutsk, Ukraine
• handling marketing campaigns in Spain
January-2019 – December-2021

imparting classes of English and Spanish languages
Teacher of Spanish &English
MANDARIN LANGUAGE CENTER (JY school)
Lutsk, Ukraine
November-2017 - December-2018 responsible for:
web-site content in English, Russian, Ukrainian languages;
extranet content in English, Russian, Ukrainian languages;
Marketing Manager on-line marketing;
HOTEL "UKRAINE" Lutsk, Ukraine outdoor/mass media advertising;
November-2015 - November-2017
developing and maintaining long and short term
marketing strategies
responsible for web-site content (English, Russian, Spanish)
Marketing Manager
HOSTEL CHAIN “FAR HOME HOSTELS”
Madrid, Spain
November-2014 - September-2015 registering and locating all arrivals according to
established procedure
Reception&Reservation agent performing check in, check out, room move procedures
HOTEL "INTERCONTINENTAL KIEV"
Kiev, Ukraine
October-2013 - October-2014
 maintaining cashier and ensuring accurate daily report of all money
received
dealing with guest requests and complaints
taking bookings from individual customers

Tour Guide &Reservation assistant guided tours for individual travelers through Old Madrid city center,
National Museum of Prado, Museum Reina Soa (working languages:
TOUR AGENCY "MADRID MUSEUM TOURS"
English, Spanish, Russian)
Madrid, Spain
creating new tourist itineraries.
July-2012 - February-2013
translating description of already existing itineraries from Spanish
to English and Russian languages;
handling booking enquiries and taking bookings from customers

Revenue &Reservation creating new rates in Opera PMS; executing restrictions of
sales in Opera and Onq insider.
manager assistant (intern) analyzing sales situation according to the data report Business
HILTON BUENAVISTA TOLEDO Toledo, Spain on the Books (Opera PMS).
December-2011 - June-2012 participating in competence analysis and sales forecasting.
taking part in the analysis of Russian market as a source of
MICE tourism.
assisting in the process of collaboration with extranets
hotel collaborates with.
taking bookings from individual customers.
translating web-site content from English and Spanish to
Russian language.

Sales&Marketing Agent conducting promotional presentations for tourist agencies in
collaboration with tour operator Tez Tour and network of
(CIS market) agencies Hottour.
SALES REPRESENTATIVE OFFICE participant of road show with aim to promote hotel chain Voyage
OF "VOYAGE HOTELS" hotels among tourist agencies of Ukraine and Russia.
Kiev, Ukraine organization of sales call to receive feedback about guest experiences
October-2008 - May-2010 in Voyage hotels
responsible for promotion of brand through mass media.
translating promotion materials, catalogues, web-site content
from Ukrainian to English language.

EDUCATION

Master in Hotel Management
COMPLUTENSE UNIVERSITY OF MADRID
Madrid, Spain
2013
Specialist in Tourism
NATIONAL AVIATION UNIVERSITY
Kiev, Ukraine
2010

Bachelor in Tourism
NATIONAL AVIATION UNIVERSITY
Kiev, Ukraine
2009

CERTIFICATES & COURSES

Hilton Worldwide University:

April 15, 2012 International OnQ R&I-Full Functionality (Online Course)
April 16, 2012 Hilton Pricing 1(Online Course)
April 23, 2012 Hilton Pricing 2 (Online Course)

HONOURS & AWARDS

Specialist Diploma National Aviation University Summa Cum Laude (2010)
Bachelor Diploma National Aviation University Summa Cum Laude (2009)

SKILLS LANGUAGES REFERENCES

Computer Programs: Ukrainian Upon request
MS Oce: Word, Mother tongue
Excel, PowerPoint.
Hotel management Russian
soware: “Opera”, Second mother tongue
“Onq Insider” English
Fluent
Spanish
Fluent
Polish
Basic
German
Basic