Michael

MICHAEL D. TSORGALI

Telephone : [открыть контакты](см. выше в блоке «контактная информация»)(WhatsApp, Telegram, Viber)

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Email : [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY;
My name is Michael Delali Tsorgali. I’m highly motivated and enthusiastic person with a strong passion
for improving my skills. Strong focus on listening to and addressing to customer’s concerns and
answering questions in terms customers can easily understand. I am quite enthusiastic about my ability
to talk to people and to help in ways I can, in words and in the use of technology to improve the
knowledge of human communication and problem solving

Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in
working under pressure and adapting to new situations and challenges

Skills & Abilities

SOFT SKILLS:

• Team leader (over 2 years of experience)

• Communication.

• Multitasking Abilities.

• Organization and Time Management.

• Dependable and Responsible.

• Attention to Detail.

• Flexible and Adaptable.

• Team Player.

• Thinking out of the box.

TECHNICAL SKILLS:

• Programming language; Python and Java Script

• Advanced Computer Skills

• Troubleshooting
• MS tools

• Zendesk

• Customer support (call, emailing, live chat)

• Sales

LANGUAGES:
• English language: Highly Proficient

• Russian Language: B2

• French language: B1

• Portuguese: A2

EXPERIENCE
Foundever, Portugal; (2023-date)
ENGLISH CUSTOMER ADVISOR (remote).
• Provide friendly and efficient service to the worldwide Airbnb community.

• Be the first point or contact to handle and resolve customer issues.

• Respond professionally to inbound phone calls and emails. Including urgent situations

• Identity and escalate issues appropriately.

• Compose thoughtful and accurate messages or customize prepared responses to customer’s emails

• Research information and troubleshoot problems using available resources.

• Arbitrate in situations between users.

• Monitor and control numerous concurrent tasks in tandem

• Proactively and independently work to meet targets and goals.

Netevia, USA; (2020-2022)
TECHNICAL/CUSTOMER SUPPORT REPRESENTATIVE (remote).
• Assist merchants with issues concerning missing funds from sales of the day.

• Guide merchants on the functionalities of their POS machines.
• Worked in conjunction with the sales department on warming up new merchant/clients to our
software and equipment.

• Worked together with team mates to research and resolve all technical issues our clients had in a
timely manner.

OneLogic, Canada; (2017 -2019)
SALES REPRESENTATIVE (remote).
• Calling potential clients to initiate sales and solutions to customer needs.

• Handled inbound calls from customers regarding all aspects of the company’s business- like enquiries
on services/products and invoices.

• Primary point of contact for customers with regards to requests for Quotations and availability of
company’s products and services.

• Communicating with clients to understand their needs and offer solutions to their challenges as much
as possible.

EDUCATION:
BSc. BUSINESS MANAGEMENT AND FINANCE; Kharkov-Ukraine; Kharkov Institute of Banking
Studies. (2016 – 2020)

Other Certificate Programs:
• Project Management;

• Google IT technical support training

• Cloud Computing.

EXTRA CURRICULAR ACTIVTIES:
From the year 2015 till the start of the war between Ukraine and Russia in 2022, I was a volunteer
English teacher in an Orphanage in Kharkov. I occasionally organized visits by friends, churches and other
University student bodies to the orphanage. I was responsible for translation from English to Russian as
well as preparing the environment for the meetings.