Faith

CONTACT  FAITH JAJA
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LANGUAGES
Native in English

EXPERIENCE
April 2019 - July ADME
2022 LEAD GENERATION SPECIALIST (FREELANCE)

Brief Introductory:
Lead generation is something I love and enjoy doing, thus I
worked remotely for the New York-based company ADME as a
side gig.
I specialize in assisting companies to find and qualify more
prospective clients. Every day, I generated at least 200–300
leads and scheduled the minimum of 30-50 qualified
appointments.
I use tools and softwares such as Hubspot, Pipe- drive,
Snovio, Skrapp-io, Apollo and lots more to generate and
collect qualified leads.

Duties:
.Managing Email and Social media account.
.Scheduling and Setting appointments
.Inbound and outbound calls
.Sending and Responding to emails
.Generating, qualifying and prospecting Leads
.Maintaining and Updating database/ Spreadsheets
.Providing Customer service
.Data Entry

ACHIEVEMENTS:
.Generated high quality leads each day to meet the required
quota
.Utilized a range of Skills to identify potential clients and turn
them into leads
.Worked on special projects and achieved extraordinary results
. Created and Implemented strategies that contributed to 95%
of Lead sales and generation

CORE SKILLS:
Communication, Proficiency With CRM Software
Lead Nurturing, Networking Skills, Negotiation & Persuasion,
Exceptional Analytical Skills , Lead Prospecting , Sales
Appointment , Cold & Warm Calling ,Generating Traffic , Funnel
Building , etc

As a result of the war, I lost consistency in my Lead Generation
Job since I was always moving about in search of suitable
accommodation, the right location and going about for my
documentation process, etc. I made the decision to quit my
job.
January 2020 - 36 Stage XL Event Company GMBH
May 2022 EVENT PLANNER (FREELANCE)

Brief Introductory:
As a part-time event planner, I worked for a company in Ukraine that was a
subcontractor to an organization based in Germany. I scheduled events
twice a month (mostly on weekends).
When the conflict in Ukraine broke out, I moved to Germany and began
working on-site, but I soon had to leave because it was difficult to find a
long-term apartment in the city I was staying in. As a result, I left Germany
and left my job as an event planner.

DUTIES:
.Organizing and Managing Events
. Planning budgets
. Scouting locations and Booking venues
. Coordinate event logistics, services, and equipments needed to run the event
. Liasing with suppliers and clients
. Documenting daily report

ACHIEVEMENTS:
.Introduced a unique system that increased effective and successful communication
between event planners in my team
.Remotely implemented corporate event planning for a global project
.Planned and executed over 72 events within one year
.Increased monthly and yearly revenues
. Achieved 100% customer satisfaction

CORE SKILLS:
Creativity, Organizational Skills,
Management & Time Management,
Negotiation And Budgeting, Project management, Event management,Interpersonal Ski
People skills , Adaptability, Administrative Skills, etc
May 2018 - July F&S Company
2021 CUSTOMER SUPPORT

Brief Introductory:
I had the opportunity to work remotely for a Canadian based company as a
customer support representative. It was an opportunity for me to gain experience
and acquire more skills in the customer service industry.

I quit the company cause I only signed up for a temporary/short-term contract or
agreement.

DUTIES:
.Identifying and following up on potential opportunities
.Establishing and strengthening relationships with customers, suppliers, and business
partners.
.Educating and informing customers about the
company's products, services etc
.Attending to clients complaints via calls, emails and their resolving issues
.Overseeing the customer relationship management system
.Responding to customer queries in a timely and accurate way, via phone, email or
chat
.Creating and Maintaining a database of qualified prospects
.Meet/ exceeding monthly quotas

ACHIEVEMENTS:
.By offering proactive and efficient customer service, I completely surpassed the
company's sales targets thus contributing to the company's sales increase
.Inbound and outbound calls of 500+
per day
.Resolved an average of 60 inquiries per day
.Resolved customer complaints by identifying issues and implementing the proper
corrective action, considerably increasing the client retention ratio
.Showed proper business conduct, which increased positive feedback and 5-star
ratings by 85%
.Successfully managed 200+ customers’ accounts without a single complaint from
any account holder in 3 years
.Received great commendation from supervisors

CORE SKILL:
Active Listening, Critical Thinking, Empathy, Patience, Effective Communication,
Problem - Solving, Decision Making, Product Knowledge, Customer relationship
management, etc
April 2015 - MD Consulting Company
March 2019 TALENT ACQUISITION SOURCING SPECIALIST

Brief Introductory:
During the year I spent working as an HR assistant in Ukraine, I fell in love with the job
and the responsibilities that came with it, which led me to apply for a position at the
same firm as a Talent Acquisition Sourcing Specialist .

As a Talent Acquisition Sourcing Specialist at my previous company I was in charge of
finding and hiring qualified individuals in a variety of locations (including the UK,
Ukraine, Poland, USA, Lithuania, South Africa, etc.) for positions such as customer
support/customer advisor, sales representative, retention manager, recruiters, IT
specialists, event managers, virtual and personal assistants, administrative assistants,
etc.

I source candidates through databases and social media platforms such as LinkedIn,
Upwork, Instagram, Facebook, Glassdoor,Indeed, Zip-recruiter, Gusto, Breezy HR , etc.

I made the minimum of 100-150 calls to qualified individuals each day.
Every day, I sent between 80 and 100 SMS.
I hire a minimum of 5–10 individuals every week.

DUTIES:

.Talent Research and Sourcing.
. Screening Candidates
. Attracting, and Interviewing prospective candidates
. Drafting and posting job descriptions
. Handling of administration and record keeping
. Creating and executing the organization's recruiting systems
. Input and Output review

ACHIEVEMENTS:
.Developed innovative and efficient use of sourcing & recruiting methods
.Implemented internet job postings strategies for internal and external staffing
requirements
.Provided high volume full-cycle recruitment with a responsibility of over 30 open
positions
.Made the interviewing process more effective and efficient by implementing new
methods and screening techniques
.Developed written job descriptions and published recruitment ads / campaign through
various social media outlets
.Improved diversity goals by 30% and opened new talent pipelines
.Consistently met daily, weekly and monthly quotas in speed, accuracy, and volume

CORE SKILLS:
Applicant Tracking Systems (ATS), Candidate Sourcing & Screening, On-boarding,
Planning Skills, Multitasking, Clear Communication, Social Media Skills, Recruitment
& Selection, Creative Thinking, Innovative Skills, Creative Writing, Microsoft Skills,
Data Analysis/Analytics, Excellent & Productive Relationship Building Skills, Talent
Sourcing Tools & Processes, Negotiation, Customer Service, Detail Oriented, Internet
Surfing Skills, Adaptability To New Tools & Process , etc
I wasn't fired and I didn't quit, but in May 2019 I had to go back to my country of origin
to see my mother who was critically ill. Unfortunately, I over- stayed and my position as
a Talent Acquisition Specialist at my previous company was filled because it couldn't
be left vacant for such a long period of time.
 June 2014 - Infinite Housing
November 2017 REAL ESTATE AGENT (FREELANCE)

Brief Introductory:

My love for real estate inspired me to work as a
contract freelance real estate agent for a Los Angeles-
based housing organization. My experience allowed
me to learn more about the real estate and property
markets and how to address the many problems that
my clients were experiencing, but as the contract was
not a long-term one, it ended in November 2017 and I
had to move on to another job position.

DUTIES:

.Respond to 45 text messages via Skype, 50 emails, and 80
phone calls daily as well as sending out 100+ email templates
to potential clients/ prospects

.Process real estate documents, agreements, and lease
records

. Update website and social media profiles

.Scout houses and properties online via platforms such as
Zillow, Apartments.com, Realtor.com etc

.Providing clients with all the necessary property and housing
details

.Negotiate various aspects of the sale,rental and leasing

. Matching properties/houses with potential clients and real
estate owners

. Generating client leads to buy, sell, and rent a property

ACHIEVEMENTS:

.By using strategic negotiating techniques I was able to
increase closed sales by 30%

.Identified new market opportunities which led to 20% increase
in productivity

.Developed effective and engaging tactics for attracting new
clients and enlarging the sales area

CORE SKILLS:

Great Marketing Skills, Excellent Negotiation
 Skills, Good Communication Skills, Reliability,
Flexibility, Great Negotiation Skills, Persistence,
Technological Skills, Research Skills, etc

EDUCATION
Ivan Puluj Ternopil Technical University
Computer Engineering

Allison
Diploma in Project Management