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Sales Operations Manager (Rep, Customer support, Moving, Logistics)
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Oles Sasyn
Summary
I'm a very communicative person, and because it's not hard for
me to talk to people I've always have chosen jobs where I need to
work with people, most of my jobs were about communication
Contact via phone. I have good analytical skills and I'm a disciplined
worker.
Address:
Uzhhorod Experience
Phone:
[
Sales Operations Manager at H2H Movers local moving
Telegram) company, based in Chicago. July 2023 – June 2025.
Was promoted from the previous position, which can be seen
Email:[
Languages Responsibilities: Assuring Plan fullfilness. Control of
In/Outbound calls, email & text communication, providing
English Advanced C1 trainings with current staff (Analyzing mistakes creating
improvement plan for each individual) and newcomers for this
Ukrainian Native Speaker
position. Creating/controlling schedule (Day Offs; Vacations;
Russian Advanced Sick Leaves) Control of Hours for Salary; Assisting Sales Staff
with every possible question or issue with the customers during
sales process (or any other communication). Checking Call
quality & quote accuracy, meaning controlling if sales provided
to the customer correct and valid information during the call
(Listening Conversations; reporting on report table/file) &
(Checking if the right paperwork/calculations were sent also
reported).
Sales representative at H2H Movers local moving company,
based in Chicago. Since October 2021 – July 2023.
Responsibilities: In/Outbound calls, email & text
communication, providing the customers with the quote, closing
the deal, and scheduling a move.
May 2020 – October 2021 Сonsultant salesperson for Europe
and Australia. Call Tech, HQ Lviv.
Responsibilities: taking incoming calls and consulting the
customers regarding the product they were interested in, closing
the deal, taking the delivery address details.
Bellboy & Administrator Assistant 06/2019 -09/2019 SunnyDay
co Hotel Marina St. Constantine & Elena I was hired as a bellboy
for seasonal work in Bulgaria in Hotel Marina which is one of the
hotels at SunnyDay resort. English intermediate or hire was a
demand for this job. All communication with the staff was mostly
in English, and since administrators with whom I have worked
didn't know Russian all Russian-speaking guests were my job,
and some part of English-speaking people also.
English Translations – 12.2017 – 5.2019 Private Customers
Uzhhorod I was translating text docs etc. for different private
customers.
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