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Japhet

Customer support specialist, sales manager, virtual assistant, dispatcher

Рассматривает должности:
Customer support specialist, sales manager, virtual assistant, dispatcher, Customer service representative, Трафік-менеджер, Оператор call-центра, Сервіс-менеджер
Вид занятости:
полная, неполная
Возраст:
31 год
Город проживания:
Харьков
Готов работать:
Удаленно

Контактная информация

Соискатель указал телефон и эл. почту.

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Опыт работы

Sales manager

с 03.2025 по наст. время (5 месяцев)
Brighterly, Remote (Education and science)

- Key Responsibilities:
- Close sales deals with prospective clients, exceeding monthly targets.
- Build strong relationships with clients, understanding their needs and providing tailored solutions.
- Collaborate with internal teams (marketing, customer support) to drive sales growth.
- Identify new sales opportunities, generating leads and converting them into customers.
- Stay up-to-date on industry trends, competitor activity, and market developments.
- Achievements:
- Consistently exceeded sales targets, with a conversion rate of above 25% on average.

PRE-SALE MANAGER

с 06.2024 по 03.2025 (9 месяцев)
LEGION REAL ESTATE, Remote (Real estate)

- Key Responsibilities:
- Managed pre-sales processes for new projects, ensuring timely and efficient delivery.
- Coordinated with internal teams (sales, marketing, development) to drive pre-sales growth.
- Developed and implemented pre-sales strategies to meet sales targets and revenue goals.
- Built relationships with potential clients, providing them with project information and updates.
- Analyzed market trends and competitor activity to inform pre-sales strategies.

Virtual Assistant

с 11.2023 по 02.2024 (3 месяца)
Vintage, Remote (Marketing, advertising, and PR)

Qualifying generated leads.
Schedule appointments in order of priority, and ensuring maximum effectiveness in achieving predetermined goals.

Sales manager

с 02.2021 по 10.2023 (2 года 8 месяцев)
UAAC, Kharkiv (Education and science)

Responsibilities
1. Cold calling and emailing prospective students around the world, majorly Africa , introducing them to higher education opportunities in Ukraine.
2. Managed our social media accounts for ads and promotion of services.
3. Was team lead tasked with the responsibility of setting up meetings with prospective clients,writing weekly progress reports and brainstorming ideas on sales and client satisfaction.
4. worked with CRM zendesk and workiz.

Sales manager

с 09.2017 по 02.2021 (3 года 5 месяцев)
Dynamo Group, Kharkiv (Real estate)

My responsibilities included:
1. Marketing our products to prospective clients, offering them the best possible prices, while helping them make the best choice.
2. Ensured deals were closed, ensuring the sales team met the company's targets. Was also involved in providing valuable feedback to help in improving company's sales policies and techniques.
3. Worked with CRM Zendesk.

Customer support representative/Sales manager

с 03.2015 по 08.2017 (2 года 5 месяцев)
Call center., Kharkiv (Chemical industry, pharmaceuticals)

My responsibilities included:
- working as an inbound customer support representative and sales manager.
- Attended to customer's needs which included helping them get their medications with the best package available, easing their purchase hassle, while ensuring they never run out of their supplies.
- Handling outbound follow up calls to potential clients who had previously indicated interest in our services.

Образование

V.V Dokuchaeva kharkiv National Agrarian University

Accounting And Finance, Kharkiv
Высшее, с 2018 по 2020 (2 года)

Graduated with a Master's degree where I learned the basics of accounting, starting and growing business organisations, gained insights into global markets, gathering analytical skills,long term strategic planning and financial budgeting with insights into profit and loss margins.

V.N Karazin Kharkiv National University.

Medicine, Kharkiv
Высшее, с 2012 по 2018 (6 лет)

I graduated from the faculty of medicine and had an awesome experience studying in the beautiful city of Kharkiv.

V.N Karazin Kharkiv National University

Preparatory (Language), Kharkiv
Высшее, с 2012 по 2012 (меньше 1 года)

Had an amazing time learning the basics of russian language, eventually going on to gain fluency in the language.

Дополнительное образование и сертификаты

Introduction to customer support, Coursera

2024, 2 months

Public speaking and Leadership, Toastmasters International

2022-present, still ongoing

Знания и навыки

  • MS Excel
  • MS Word
  • PC User
  • Communicability
  • Work with clients
  • Teamwork
  • Google
  • Adobe Acrobat Reader
  • Management skills
  • Adobe
  • Time management
  • Leadership
  • Bilingual
  • Organisational Skills
  • Stress resistance
  • Management of CRM
  • Ability to work in multitasking mode
  • Receiving incoming calls
  • Conducting online chats
  • Salesforce user
  • The first line of support
  • Second line of support
  • Fast typing
  • Trello

Знание языков

  • Английский — свободно
  • Русский — продвинутый
  • Украинский — средний
  • Французский — начинающий

Рекомендации

Joseph Israel James Jnr.

Joseph Israel James Jnr.

Customer care representative, HR manager

Контактные данные скрыты

Дополнительная информация

I have excellent communication skills and I am a result oriented hardworker. I am diligent,committed,punctual,and have the ability to work both individually and as a team player who understands that together each achieves more. I am committed to giving my best to significantly contribute towards reaching organisational goals in record time, while offering the best possible services. I am a self–motivated, self–starter who believes that strong communication skills is a powerful tool for success, and that is why I pay close attention to details as this is vital for good communication. I am an active listener as well, and I am able to connect with people from all walks of life. I am confident in my ability to work hard and stay focused until the job gets done. I look forward to contributing to your company's success story by offering my best services.

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