Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9042146/

Опыт работы

Customer service representative

с 11.2022 по наст. время (2 года 9 месяцев)
Roadway Rescue (Sugarland TX, USA), Remote (Transportation and logistics)

* Responded to inbound calls using RingCentral, capturing vehicle and location data
for efficient dispatching.
Used Google Maps to accurately identify customer vehicle locations and verify
pickup/drop-off points for efficient dispatching.
• Created customer profiles using Towbook and Zoho CRM to streamline records and
improve service efficiency.
• Generated and negotiated service quotes, closed sales, and processed payments.
• Coordinated with vendors and drivers using platforms such as Yelp, Google Maps,
and TruckDown.
• Negotiated service pricing with vendors to maximize profitability before dispatching
jobs.
• Collaborated with senior dispatchers to communicate vendor pricing, estimated
times of arrival (ETAs), and cancellation fees.
• Provided real-time updates to customers and escalated complex issues to managers
when needed.
• Maintained CSAT scores between 89%–100% during weekly Quality Assurance
(QA) evaluations.
• Utilized Google Sheets to track and report daily job conversions.
• Engaged with team members via Zoom Workspace and tracked shifts using
Homebase.

Call center operator

с 08.2022 по 10.2022 (2 месяца)
Insurance Supermarket (Plano TX, USA), Remote (Finance, banking, and insurance)

• Conducted high-volume outbound calls to qualify prospects for life insurance plans.
• Followed structured sales scripts, handled objections, and advanced leads through
the qualification process.
• Successfully transferred eligible clients to licensed advisors for policy quoting.
• Participated in team meetings focused on performance feedback and issue
resolution.

Market research analyst

с 01.2022 по 05.2022 (4 месяца)
Sydani Consulting Group( Abuja, Nigeria), Remote (Consulting, accounting and auditing)

• Conducted social listening via YouScan to assess public sentiment on COVID-19
vaccines.
• Presented key findings and insights during US-CDC partnership meetings.
• Developed training manuals and engagement documents using Microsoft word and PowerPoint for the COVID-19
vaccination ramp-up project in
• Created data collection tools (KoboCollect) and PowerPoint trackers for
implementation across different states.
• Facilitated daily virtual meetings to review project progress and address field
challenges.

Дополнительное образование и сертификаты

Coursera Data Science Course

2023, 2 Months
Сертификат

Знания и навыки

• Management of CRM
• Dispatching of transport
• Customer orientation
• Business communication
• Conducting business negotiations
• MS Office

Знание языков

Английский — свободно