Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9054055/

Опыт работы

Customer support representative

с 05.2024 по 01.2025 (8 месяцев)
Everhelp, Дистанційно (Телекомунікації, зв'язок)

Let me describe some responsibilities that I had:
1) Responding to customer inquiries via email, chat, and phone calls
2) Providing accurate information about our products
3) Interactions in CRM systems
and Zendesk

Talking about achievements, I would like to mention some points:
1) Improved customer satisfaction rating
2) Reduced average response time
3) Trained and mentored new team members, improving overall team performance

English Tutor

с 10.2021 по 04.2022 (6 месяцев)
English Tutor, Toronto (Tutor)

I was working as an english tutor for a boy for 7 months

Call Operator

с 06.2021 по 09.2021 (3 месяца)
Call Centre

Образование

SWPS in Poland

Psychology, Wroclaw
Неоконченное высшее, с 2022 по 2025 (3 года)

I am studying psychology in SWPS university in Poland. My program is fully in English. My English level - Upper Inermediate (B2)

Humber College in Canada

Design Foundation, Toronto
Высшее, с 2020 по 2021 (1 год)

I have been studying and living in Canada for 1 year. Have great level in Academic and Casual english lenguage

Знания и навыки

• Great speaking and writing skills
• Great team player
• Politeness
• Work with clients
• Responsibility
• Organizational skills
• Communicability
• Conflict settlement
• Адаптивність
• Zendesk
• Solidgate
• ChicControl
• Iterable
• Night Shift
• English - C1
• CRM system

Знание языков

• Английский — выше среднего
• Русский — свободно
• Украинский — свободно