Контактная информация

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Опыт работы

Customer Service/ Sales Manager

с 02.2023 по 09.2023 (8 месяцев)
GetCarrier LLC, Remote (Auto business and auto service)

* Assisted customers with product and services inquiries, order placements and returns, providing accurate and detailed information.
* Investigated and resolved customer complaints regarding billing issues, shipping delays, and product defects.
* Collaborated with warehouse and logistics team to ensure timely delivery of orders and resolve any shipping-related issues,
* Developed and maintained a strong knowledge base of products, policies and procedures to provide accurate and efficient support.
* Identified opportunities for process improvements and suggested solutions to enhance customer service efficiency.
* Received multiple commendations from the management for maintaining a high customer satisfaction rate.

Customer Service Representative

с 08.2019 по 04.2021 (1 год 9 месяцев)
AT&T Inc. Seattle, Seattle (Telecommunications and networking)

* Maintained up to date knowledge of products and services
* Handled customer calls and responded to queries about services, products, malfunctions, promotions and billing.
* Worked to address all customers concerns in an effective and timely manner.
* Developed successfully tactics to sell products and services to customers.

Образование

University of Seattle

Bachelor of Communications, Seattle
Высшее, с 2017 по 2021 (4 года)

Дополнительное образование и сертификаты

Helpdesk Certification

Hubspot Academy

Customer Success and Account Health Checks( The Call Centre School)

6months

Знания и навыки

• Interpersonal Relations
• Time management
• Business com
• Ability to work in multitasking mode
• Problem solving
• Conducting online chats
• Fast typing
• Management of CRM
• The first line of support
• Punctuality
• Receiving incoming calls
• Data Entry Skills
• Microso
• Micros

Знание языков

• Английский — свободно
• Украинский — средний

Дополнительная информация

Telegram handle
@Peter_Mercy
Whatsapp
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