Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9257730/

Опыт работы

Sales and Customer Service Representative

с 06.2024 по 07.2024 (2 месяца)
WellClean Canada, Remote (Public and business services)

* Engaged with approximately 100 customers and leads daily through phone, email, and chat, ensuring effective communication and customer satisfaction.
* Communicated company’s services and policies to customers, leveraging opportunities to upsell additional services and enhance revenue.
* Maintained up-to-date knowledge of company products, services, and policies and provided accurate information and support to customers.
* Scheduled and coordinated appointments and efficiently generated quotations and invoices, contributing to smooth operational processes.
* Provided comprehensive support for field workers by addressing and resolving customer complaints, ensuring seamless service delivery and high customer satisfaction
* Provided exceptional customer support by addressing enquiries and resolving issues promptly, leading to improved customer loyalty and repeat patronage.

Senior Sales Associate

с 02.2023 по 07.2024 (1 год 6 месяцев)
New York Furniture Outlets, Remote (Retail)

* Consistently achieved over $20,000 in monthly profit by closing sales through phone calls, emails, and live chat, directly contributing to revenue growth.
*Provided expert product knowledge and service information to customers, enhancing customer confidence and loyalty towards the company.
* Successfully upsold additional products and services, maximizing customer value and increasing overall sales performance.
* Managed and processed invoices, sales orders, and purchase orders, ensuring accurate and timely follow-up with customers to maintain high levels of satisfaction.
* Collaborated with cross-functional teams, including customer support, marketing, and logistics, to resolve complex customer issues.
* Collaborated effectively with business partners to maintain strong relationships and drive mutual success.

Customer service manager

с 02.2022 по 09.2023 (1 год 8 месяцев)
Holme & Hadfield, Remote (Retail)

* Developed and implemented email and chat response templates customized for individual customer needs and specific situations, driving increased customer satisfaction.
* Reduced ticket response time from over 72 hours to under one hour, significantly improving service efficiency and customer retention.
* Effectively resolved customer complaints and conflicts through multi-channel support (email, chat), utilizing CRM software to enhance customer experience.
* Monitored and analyzed customer feedback, identifying trends and implementing solutions to improve overall service quality.
* Handled high volumes of customer inquiries during peak periods, ensuring consistent service levels and customer satisfaction.
* Precisely documented customer interactions and details, ensuring accurate records and facilitating seamless follow-up actions.

Customer Service Manager

с 01.2020 по 08.2020 (8 месяцев)
Maximo Leather USA, Remote (Retail)

* Supervised and led a team of eight customer service representatives, fostering a collaborative and high-performing work environment.
* Streamlined complaint response processes, reducing resolution time from five hours to one hour, significantly improving customer satisfaction and reviews.
* Proactively reached out to customers post-service to gather feedback and ensure that their needs were fully met, thus enhancing overall customer experience.
* Utilized CRM analytics to track customer interactions and identify opportunities for service improvement.

Customer service manager

с 12.2019 по 07.2020 (8 месяцев)
Zoha, Remote (Retail)

* Promoted from Customer Service Representative to Customer Service Manager
* Successfully resolved disputes on payment platforms such as PayPal and Stripe, ensuring customer satisfaction and maintaining account integrity.
* Trained new team members, equipping them with the skills and knowledge needed to deliver high-quality customer service.

Customer Service Agent

с 07.2019 по 12.2019 (6 месяцев)
Protein Milkshake Bar, Remote (Retail)

* Efficiently managed a daily volume of 100+ email tickets, ensuring timely and accurate responses to customer enquiries and issues.

Customer Service Representative

с 01.2019 по 07.2019 (7 месяцев)
Overstocked USA, Remote (Retail)

* Processed and resolved over 100 email tickets daily, delivering prompt and effective customer support while maintaining high standards of accuracy.

Customer Happiness Representative

с 07.2018 по 11.2018 (5 месяцев)
Hypesfit USA, Remote (Retail)

* Managed and resolved over 700 email tickets weekly, consistently delivering timely and accurate customer support across all interactions.

Customer Support Representative

с 01.2018 по 07.2018 (7 месяцев)
Gorgias, Remote (Telecommunications and networking)

* Delivered outstanding customer support by promptly addressing inquiries and resolving issues, driving increased customer loyalty.

Образование

Kharkiv National Medical University

General Medicine and Surgery, Kharkiv
Высшее, с 2014 по 2020 (6 лет)

Знания и навыки

• Management of CRM
• B2C Sales
• Sale of household appliances and electronics
• Attracting new customers
• Customer orientation
• Phone sales

Знание языков

• Английский — свободно
• Французский — начинающий