Контактная информация

Соискатель указал телефон , эл. почту, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9556733/

Опыт работы

Retention manager

с 05.2023 по наст. время (2 года 9 месяцев)
FAVBET CASINO, Remote (Telecommunications and networking)

Favbet Casino
Retention Manager (Promoted from Chat Support Representative)
Duration: 2 years

Responsibilities:

Resolved customer inquiries via chat and calls, ensuring prompt and efficient support.

Managed and processed support tickets using Zendesk, maintaining a high-resolution rate.

Created and maintained accurate reports to track customer issues, retention metrics, and service improvements.

Developed customer retention strategies to enhance client satisfaction and engagement.

Collaborated with cross-functional teams to optimize customer experience and streamline support processes.

Provided training and guidance to junior support representatives, improving overall team performance.


Achievements:

Promoted to Retention Manager within six months due to exceptional performance.

Awarded Best Performer in the Company League for outstanding contributions to customer service.

Increased customer retention rates through proactive engagement and issue resolution.

Maintained a high level of accuracy in reporting, ensuring data-driven decision-making.

MY TELEGRAM - @Sainkadir10

Customer support representative

с 11.2021 по 05.2023 (1 год 7 месяцев)
KOCHARTECH, Remote (IT)

Solve customer queries via chat,mail and calls

Образование

Dumkal polytechnic college

Engineering, Murshidabad
Высшее, с 2019 по 2021 (2 года)

I completed my Diploma degree.

Kandi Gaat Pvt college

Electrical, Kandi
Высшее, с 2015 по 2017 (2 года)

I completed my ITI on Electrical

12th ( HSE)

Arts, Burwan
Высшее, с 2013 по 2014 (1 год)

I completed my 12th on Arts

Telduma high school

Telduma
Среднее, с 2011 по 2012 (1 год)

Дополнительное образование и сертификаты

Kandi jubo computer centre

6 month
Сертификат

Знания и навыки

• Online chats
• Self motivation
• Technical support
• Customer support representativ
• Customer satisfaction
• Problem solver
• Multitasking
• Solve queries
• MS Excel
• MS PowerPoint
• Troubleshooting
• Software installation

Знание языков

• Английский — выше среднего
• Хинди — свободно

Рекомендации

Afridi rezaul

Afridi rezaul

Quality engineer, Voltsman

Дополнительная информация

I aslo speak Bengali ( Native )