Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9577003/

Опыт работы

Affiliate manager

с 04.2023 по 12.2024 (1 год 8 месяцев)
NDA, Remote (IT)

Led strategic marketing and affiliate operations focused on ROI and brand
positioning in the Brazilian market.
Executed high-impact campaigns across WhatsApp, Telegram, Facebook,
Google, TikTok, and Kawai using CPA, PPC, and fixed KPIs.
Developed real-time metric analysis and creative OOH/TV strategies to boost engagement and brand influence.
Launched and managed affiliate acquisition strategies targeting the Brazilian
market, aligning offers with audience behavior and regional trends.
Established and scaled partnerships with content creators and traffic networks to drive qualified leads via performance-based models.
Created segmented funnels and creatives for niche verticals, optimizing CPL,
CPA, and revenue share deals across channels.
Monitored affiliate KPIs and attribution metrics in real time to refine campaigns and maximize ROI across media sources.

Customer service manager

с 04.2022 по 04.2023 (1 год)
CopaGolBet, Remote (IT)

Led customer relationship strategies across multilingual brands (English and
Portuguese), enhancing retention and satisfaction.
Conducted in-depth market research to align service practices with GDPR and international compliance standards.
Centralized communication flows and data systems, boosting cross-team
efficiency and customer insight accuracy.
Implemented a proactive, holistic support model that minimized post-serviceissues and optimized user experience.
Achieved record retention metrics by reducing operational costs, lowering
agent turnover, and strengthening internal structure.
Promoted to lead the Portuguese support team after consistently outperforming KPIs and demonstrating leadership potential.
Developed internal procedures and quality reports to align team performance with company identity and customer expectations.
Created a Cultural Fit system to unify international teams and improve
collaboration across departments.
Implemented KPIs and productivity tracking, enhancing service consistency and operational decision-making.

Customer support representative

с 07.2021 по 02.2022 (7 месяцев)
WinxBet, Kyiv (IT)

Provided bilingual customer support via chat and calls, using specialized
betting CRM systems to resolve inquiries efficiently.
Implemented data-driven retention strategies that boosted customer loyalty
and promotional engagement.
Page 3 of 5Improved user experience by optimizing platform navigation and tailoring support based on betting behavior insights.
Gained in-depth expertise in fast-paced, high-volume environments within theonline betting industry.

Customer support specialist

с 02.2020 по 03.2021 (1 год 1 месяц)
TradeEU, Remote (Finance, banking, and insurance)

Managed high-volume support (150+ emails/hour) across European and Brazilian markets using CRM and Zoho systems.
Provided trilingual service (EN, PT, UA), ensuring culturally aligned and effective communication with diverse customer bases.
Led GDPR compliance efforts through research and operational alignment with regulatory standards.
Improved satisfaction and efficiency by adapting support processes to local expectations and legal requirements.

Chief executive officer

с 03.2017 по 02.2025 (7 лет 11 месяцев)
R.M.M.A, Remote (IT)

Designed and structured the business around a strong cultural identity, aligning organizational systems with strategic branding and marketing foundations.
360° brand identity development (branding, channels, media, tools)
Programmatic campaign execution with global partners
Event participation and own media circuit structuring
Complete planning for digital businesses from concept to execution
Designed and structured the business around a strong cultural identity,
aligning organizational systems with strategic branding and marketing
foundations.

International Business Development Specialist

с 02.2007 по 11.2017 (10 лет 9 месяцев)
Self - Employed, Remote (IT)

With 13 years' experience as an entrepreneur, I have developed projects in various start-up segments in several countries. In the first 9 years, I explored business niches in Asia and Europe, founding an entertainment company in China and participating in import and export e-commerce between China and Latin America. In 2019, I launched a Brazilian restaurant in Ukraine, broadening my experience in different markets.

During this time, I worked with Chinese and European entrepreneurs, applying my skills in business development and market strategies. With the growing recognition of the potential of remote work, I faced challenges in implementing a variety of technological tools, which enhanced my competence in innovation management.

Образование

Area 1

Science Computer, Salvador
Высшее, с 2001 по 2004 (3 года)

Studying all the fundamentals of programming, computer architecture, a very complete and fundamental course for my abilities throughout my career

Знания и навыки

• Initiative
• Management of CRM
• Work with customers
• Recruitment
• Business communication
• Logical thinking
• Creative approach
• Customer orientation
• Launch of new brands
• Brand management
• Media planning
• Development of a marketing strategy
• SMM
• Media
• Ability to analyze
• Creativity
• Ability to work in multitasking mode
• Independent decision-making
• Affiliate Marketing

Знание языков

• Португальский — свободно
• Английский — свободно
• Итальянский — продвинутый
• Китайский — средний
• Испанский — выше среднего

Дополнительная информация

Cover Letter Alisson Pimenta

Dear team
It is with great enthusiasm that I address you to share my professional career and achievements in the Brazilian media and marketing market, as well as to express my openness to new opportunities and partnerships.

Over the years, I have built up a robust presence in the Brazilian market, with media coverage and projects covering 87% of the national territory. This impressive reach is the result of more than 200 strategic partnerships, including collaborations with two of the country's largest television stations and a key alliance with Grupo Globo, Brazil's largest media network.

My portfolio includes events, teams, large-scale projects such as special initiatives for Carnival, the innovative “Verão No Brasil” project in partnership with Grupo Globo, and pioneering ventures in the eSports sector, which are redefining the digital marketing landscape in the country.

One crucial aspect I would like to emphasize is the maturity and autonomy our company has achieved. Today, we have a highly competent project director and a dedicated and specialized team capable of managing and executing all day-to-day operations with excellence. This solid structure allows the company to function efficiently and continue to grow, even with my eventual transition to new challenges.

This setup puts me in a unique position: I'm open and enthusiastic about both strategic partnership opportunities and considering an actual position in a multinational company. My experience in leading innovative projects, cultivating high-level partnerships and navigating the complex Brazilian market can be a valuable asset for organizations looking to expand or strengthen their presence in this dynamic market.

I am prepared to bring my strategic vision, extensive network and deep knowledge of the Brazilian market to new challenges, either as a strategic partner or as an integral part of a corporate team. My approach always prioritizes innovation, legal compliance (we rely on solid legal advice in all our actions) and measurable results.

I believe that my unique experience, combined with the flexibility to explore different collaboration models, can add significant value to ambitious and innovative projects in the Brazilian and international media and marketing landscape.

I look forward to discussing how we can collaborate and explore synergies that will lead to new heights of success in the market. Thank you for your attention and I look forward to a more detailed conversation about potential opportunities.

Sincerely, P.Alisson