Ірина

Iryna Shykor
07467624660| [открыть контакты](см. выше в блоке «контактная информация»)
PROFILE:
Meticulous and technically savvy team manager and administration assistant, with excellent interpersonal, planning and customer service skills. Skilled in prioritising and completing tasks under pressure. Extensive experience with Microsoft Office.
KEY SKILLS:
• Effective communicator with wide ranging stakeholders and clients
• Maintaining client relationships
• Strategic planning
• People management and new team formation
• Inventory management
• Report production
• Research and data analysis
• Document control and email management
• Diary management
• Filling, sorting and general organization
• Customer service skills and knowledge
• Ability to work unsupervised and deliver quality work
• High level of attention-to-detail
KEY ACHIEVEMENTS:
• Developed relationships and secured business with >10 logistics brokers in 1 year
• Adapted influencing technique to engage and manage people of varying positions (Teaching to Logistics)
• Successfully trained new starters to a high caliber within time constraints
• Resolved driver incidents and road traffic accidents whilst maintaining delivery deadlines
• Curriculum planning and organisation to meet varying educational requirements
• Took customers’ orders, prepared beverages, served food items, cleaned tables, and restocked bar for maximum efficiency.
• Successfully served customers without supervision

PROFESSIONAL EXPERIENCE:
Barista | Sep 2022 – March 2023 | Caffè Nero – Royal Leamington Spa, Warwickshire, England, The United Kingdom
• Preparing and serving cold and hot beverages, including tea and espresso-based drinks by using an espresso machine
• Taking customers’ orders and serving them
• Cleaning dishes and tables
• Supporting the Manager in running and efficient, professional, safe and profitable operation following all company standards
English Teacher | Jul 2021 - Nov 2021 | Helen Doron Educational Group - Ivano-Frankivsk, Ukraine
• Working with students under 3 years old and dynamically providing interesting tasks according to age and capability
• Preparing interactive lessons in combination with curriculum demands
• Capturing interest and maintaining discipline
• Providing emotional support

Logistics Team Leader | Aug 2019 – Aug 2020 | Simple Cargo Logistics – Ivano-Frankivsk, Ukraine
• Managing drivers and brokers timely and accurate order shipments
• Building long-term relationships with customers and brokers, securing contracts and best rates with effective negotiations
• Coordinating drivers and systemically building loads according to truck and trailer capacity constraints and routes
• Developing efficient schedules for local and long-distance drivers to meet the client’s needs
• Transporting different kinds of freight with varying complexities and constraints, always meeting customer demands
• Working with varying documents and processes

English Teacher | Sep 2017 - Dec 2017 | Mortimer English Club - Ivano-Frankivsk, Ukraine
• Planning innovative and creative English lessons
• Engaging students through dynamic discussions and writing tasks
• Working with students of different ages

EDUCATION:
• Master of Language and Literature | Dec 2021 | Vasyl Stefanyk Precarpathian National University. Professional qualification in teaching, instruction and translation for English and Mandarin.
• Bachelor’s degree in Language and Literature | Jun 2020 | Vasyl Stefanyk Precarpathian National University. Professional qualification in teaching for English and Mandarin.
• SDL TRADOS Machine Translation | Accreditation May 2021
• Crowdin I Nov 2021 – Dec 2021: Translation

WORK VOLUNTERE EXPERIENCE:
Interpreter | Jan 2022 – Feb 2022 | Cornerstone Theatre – Ivano-Frankivsk, Ukraine
Translation: Machine and Written I Nov 2021 – Dec 2021 I Crowdin – Web-based Ivano-Frankivsk, Ukraine

LANGUAGES:
Ukrainian – Fluent/Native
English – Fluent/Advanced
Russian – Fluent/Native
Mandarin – Intermediate