Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9689504/

Опыт работы

Customer Support Representative

с 02.2025 по 02.2026 (1 год)
TTEC-USA, Remote (IT)

. Responded to 60–80 customer inquiries weekly via phone, email, and chat, maintaining 95%+ satisfaction
. Resolved complaints efficiently, reducing repeat issues by 20%
. Provided accurate product and service information while handling high volume customer interactions
. Documented interactions and followed up on unresolved issues to ensure proper resolution
. Maintained positive customer relationships, demonstrating strong communication and problem-solving skills

Call center agent

с 01.2024 по 12.2024 (1 год)
Alorica, Remote (Consulting, accounting and auditing)

. Handled 60+ inbound customer calls weekly, resolving issues efficiently and professionally
. Provided accurate information about products and services, ensuring high first-call resolution (FCR)
. Assisted customers with troubleshooting and step-by-step guidance, reducing repeat calls by 20%
Processed orders, cancellations, refunds, and account updates with 99% accuracy
. Maintained a positive, professional attitude and consistently met KPIs for response time and customer satisfaction

Customer Support (Chat & Email)

с 03.2023 по 09.2023 (7 месяцев)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email, maintaining 95%+ customer satisfaction (CSAT)
Assisted customers with troubleshooting through clear, step-by-step guidance, improving issue resolution time by 25% and reducing repeated inquiries
. Processed orders, cancellations, refunds, and account updates with 99% accuracy
Resolved 80%+ of issues on first contact (FCR) while meeting KPIs for response time and service quality

TEFL-Certified Virtual English Tutor

с 01.2021 по 12.2022 (2 года)
Preply, Remote (Education and science)

. Conducted lessons for 20+ students weekly, covering grammar, vocabulary, pronunciation, and sentence structure
. Improved students’ speaking, listening, reading, and writing skills, with 80%+ showing measurable progress
. Prepared personalized lesson plans and provided constructive feedback to boost accuracy and fluency
. Used digital tools (video calls, slides, learning platforms) to deliver engaging lessons and track student progress
. Assisted students in exam preparation and real-life communication, fostering confidence and active participation

Образование

National Open University

Public Administration, Other countries
Высшее, с 2023 по 2026 (3 года)

Дополнительное образование и сертификаты

Teaching English as a foreign Language

2020, 6months
Сертификат

Customer Service Certification

2022, 2 months

Virtual Assistant Training

2023, 3 months

Знания и навыки

• User 1C
• Active sales
• Management of CRM
• Communicability
• Adaptability
• User ChatGPT
• HubSpot
• Zoho CRM
• MS Word
• Email client
• Discipline

Знание языков

Английский — свободно

Дополнительная информация

Versatile and results-driven professional with hands-on experience as a Virtual Assistant,
Front Desk Officer in the hospitality industry, and Customer Care Representative. Proven
ability to manage administrative tasks, support clients effectively, and deliver exceptional
customer experiences. Strong communication and problem-solving skills, with a
commitment to professionalism, efficiency, and continuous growth.