Данило

Danylo
Kostyria
Work Experience

2024-2025
NATS

Administrator/Analyst of an ATS
●​ Managed the Automatic Trading
System (ATS), ensuring stable and efficient
algorithmic operations.
[открыть контакты](см. выше в блоке «контактная информация») Discord:
Kodas#9212 ●​ Conducted analysis of trading
algorithms, identified and eliminated errors
[открыть контакты](см. выше в блоке «контактная информация») through log and dashboard review.
telegram ●​ Produced detailed analytical reports
on algorithm performance and system
efficiency.
●​ Collaborated with developers to
debug algorithmic issues and improve
trading logic.
●​ Maintained system documentation,
updated records, and ensured data accuracy.
●​ Proposed and implemented
improvements to trading processes,
enhancing overall performance.
●​ Delivered insights and optimization
recommendations based on statistical and
financial analysis.
●​ Backtesting of a new theory of
strategy
●​ Analysis of results on different
environments.
2023-2024
NDA

Account manager:Customer support:
●​ Assisting clients in using the fintech product.
●​ Addressing their questions and resolving any
issues they may encounter.
●​ Integration process support
-​ Obtaining feedback from lawyers:
●​ Gathering necessary documents and information
from clients.
●​ Passing this information to the legal team
-​ Client onboarding education:
●​ Conducting training sessions for clients on the
registration and usage process of the product.
●​ Assisting clients in overcoming difficulties during
onboarding.
-​ Assistance with cryptocurrency matters:
●​ Answering clients' technical questions regarding
cryptocurrencies and their usage.
-​ Cryptocurrency literacy for clients:
●​ Conducting educational sessions to explain the
basics of cryptocurrencies and their usage.
●​ Helping clients understand the advantages and
risks associated with using cryptocurrencies.
-​ Market monitoring and analysis:
●​ Analyzing the fintech product and cryptocurrency
market to identify industry needs and improve the
product.
-​ Development and implementation of new features:
●​ Working on enhancements and expanding the
functionality of the fintech product based on user needs
and market trends.
- Analyst

●​ Evaluation of user interfaces and functionality of
cryptocurrency platforms and wallets.
●​ Researching the needs and preferences of users of
cryptocurrency products.
●​ Analyzing the competitive environment and
identifying key success factors of cryptocurrency
projects.
2021-2023
Hacken

Project manager
-​ Led a cross-functional team in the successful
execution of a project, adhering to project scope and
timeline.
-​ Monitored project progress, identified and resolved
project- related issues, and reported project status updates
to management.
-​Collaborated with clients to gather project requirements.
-​Coordinated project-related meetings.
-​ Organizing the AMA sessions with clients, also
discussing topics and leading the calls between speakers.

Blockchain analyst
-​ Analysis of recent hacks, finding the wallets which were
used to deposit assets to hacker wallet.
-​ Finding wallets where the tokens went after and which
tokens were the swaped for.
-​Leading the way of assets before Tornado.Sash

Lead of support department
-​ Facilitated frontline communications for high
impact client requests
-​Escalations for high severity issues impacting all clients
-​ Manage Support case queue, inclusive of monitoring
escalation channels to action, oversee or delegate tasks
accordingly
-Developed and updated knowledge base articles as well as
onboarding documentation to assist with process and client
resolutions
-​ Training new support team members, sharing
knowledge and best practices.
-​ Identified team goals and proactively bring
solutions on evaluating team progress
-​ Analyzing customer feedback and identifying
opportunities for improving the quality of service.
-​ Reviewed and audit content workflows and processes to
ensure content triage is occurring efficiently and effectively
across Support Analysts
-​Conducted one-on-ones with Support Analysts
-​Facilitated team status meetings
-​ Provided support to Manager in the investigation and
managing of client retention and employee retention
-​Communicating with the community to collect feedback.
-​ Analysis of the impact of updates on the
community's perception of the product and informing the
team about the results.
Joining the team decreased the response time by 35% and
increased the number of positive reviews by 15%. Together with
sales and marketing department increased the number of clients
who ordered our services. After the implementation of the regular
team calls, the relations in the team changed and the
communication process with the team became more natural and
easy
2020-2021
Questera
Affiliate
manager
-​ Strategy Development: Creating and evolving an affiliate
marketing strategy, including setting goals and success metrics.
-​ Affiliate Partner Recruitment: Identifying and recruiting
new affiliates who can promote the company's products or
services.
-​ Affiliate Partner Engagement: Establishing and
maintaining relationships with current affiliates, which may
include training and providing advice on optimizing their
marketing campaigns.
-​ Analysis and Monitoring: Assessing the effectiveness of
affiliate partners using metrics such as conversion rates, return
on investment (ROI), and click-through rates (CTR). Developing
recommendations for program optimization.
-​ Marketing Material Creation: Providing affiliates with
promotional materials such as banners, texts, keywords, and
other tools for their marketing campaigns.
-​ Dispute Resolution and Commission Payouts:
Handling complaints and requests from affiliates, as well as
processing commission payments upon achieving goals.
-​ Compliance: Ensuring that the affiliate program complies
with laws and regulations, including privacy and data protection
rules.
-​ Competitor Analysis: Tracking and analyzing the
activity of competitors' affiliate partners and identifying
opportunities to improve your own program.
-​ Budget Development: Managing the affiliate program
budget and optimizing expenditures.
-​ Reporting: Creating regular reports on the progress
of the affiliate program and its impact on the company's
business.

2020-2020
Genesis
Customer Support manager

-​ work in HelpDesk, Zendesk, ZoomShift, Solid,
Discord programs.
-​ analysis of work in google sheets. Keeping records of
shifts, accounting of hours.
-​ advising clients, resolving conflict situations,
analyzing and finding solutions in non-standard situations.
-​advising new agents, training.
-​ team management, increasing involvement in the
product and understanding the order of the agent's actions in
various situations

2019-2020
ABGames
Community manager
-​ communication with members of specialized thematic groups
in social networks
-​ Correspondence, support, daily chat viewing, spam removal,
answering questions, collecting feedback, preventing conflict
situations
-​Preparation and placement of news content, compilation of guides
-​Collecting feedback and delivering information to the project team
Education
KhNMU, Kharkiv

About me:
Hello everyone.
My name is Danila. I love non-standard tasks, interesting puzzles
and beautiful solutions. The desire to create and unexpected
stories attracted me to the gaming industry. I am looking for
interesting projects, open to any suggestions.
Understanding the features of games and genres, game
mechanics.
Understanding of the processes of creating a game, an big
gaming experience in almost all genres
Combination of creativity and technical thinking.
The ability to articulate thoughts clearly
Ability to adequately accept constructive criticism.
Ability to learn quickly and desire to develop in this
area