Sharon

Osadolor Sharon
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CUSTOMER SERVICE SPECIALIST
Results-driven professional with a strong background in customer service and technical expertise.
Dedicated to delivering exceptional customer experiences, resolving inquiries, and providing technical
support. Seeking a challenging position that utilizes my customer service skills and technical acumen.
Open to remote opportunities and eager to contribute to the success of a dynamic organization in a
customer service or technical role.

KEY COMPETENCIES
Exceptional Customer Active Listening CRM Systems
Service Conflict Resolution Time Management
Effective Communication Team Collaboration Attention to Detail
Problem-Solving

PROFESSIONAL EXPERIENCE

A1 logistics Oct 2020 - Feb 2022
SalesRepresentative
Accomplishments:

Exemplified a commitment to excellence, consistently achieving high levels of customer
satisfaction through prompt and personalized service, surpassing expectations, and
fostering long-term customer loyalty. Demonstrated exceptional problem-solving skills,
resolving complex customer issues with a high success rate, employing analytical
thinking and innovative solutions that effectively addressed customer concerns and drove
positive outcomes. Implemented a proactive communication approach, leading to a
reduction in customer escalations, by anticipating customer needs, providing timely
updates, and delivering clear and concise information to ensure a seamless customer
experience. Spearheaded collaborative efforts with cross-functional teams, resulting in
streamlined processes, improved efficiency, and a decrease in response time, ultimately
enhancing overall customer satisfaction and optimizing operational effectiveness.
Lucky Spin Gaming Nov 2023– Aug 2024
Customer support representative
Accomplishments

Provided 24/7 customer support through live chat, resolving customer inquiries and
issues related to account management, deposits, withdrawals, and gameplay across
multiple platforms.
Guided players on bonus terms and wagering requirements, enhancing their
understanding of promotions and ensuring compliance with gaming regulations.
Resolved technical issues for users by troubleshooting login errors, game loading
problems, and payment failures, ensuring minimal downtime for players.
Maintained an average chat resolution time of under 3 minutes, consistently
achieving high customer satisfaction ratings.
Assisted with responsible gambling measures, including setting deposit limits,
initiating self-exclusion requests, and providing resources for problem gambling.
Worked closely with the fraud and compliance team, identifying suspicious activities
such as bonus abuse or identity theft, ensuring a safe gaming environment.
Escalated unresolved issues to higher-level support or relevant departments,
ensuring timely solutions for complex problems.
Contributed to a team-oriented environment, regularly communicating with
colleagues and supervisors to improve customer service strategies.

References
Available upon request.