Контактная информация

Соискатель указал телефон , эл. почту и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9806402/

Опыт работы

Customer service representative

с 04.2020 по 04.2022 (2 года)
M&B Xpress, Kyiv (Transportation and logistics)

Helped customers to reserve bookings and transportation services within and outside Kyiv

Resolved complaints on bookings and reservations while maintaining proper phone and customer service etiquette.

Collected customer feedback from an average of 1000 customers per year and made process changes to exceed customer satisfaction goals.

Customer support representative

с 10.2019 по 11.2020 (1 год 2 месяца)
Benny Xpress, Transportation , wheelchair and Ambulance Service, Remote (Transportation and logistics)

Helped customers reserve bookings for wheelchair services to meet up appointments with their physicians.

Resolved complaints on credit cards ,bookings and reservations.

Call center agent

с 04.2012 по 09.2015 (3 года 6 месяцев)
Globalcom Nigeria limited, Lagos (Telecommunications and networking)

Worked with recharge card producers and vendors to answer customers questions, maintained 91% customer service satisfaction rating for 3 consecutive years.

Resolved customers and vendors issues quickly, and was awarded by the end of the year because I logged the most resolved calls daily.

Employed expert problem solving and communication skills as a call center agent with Globacom Nigeria limited.

Образование

Kyiv University

Marketing, Kyiv
Высшее, с 2015 по 2019 (4 года)

Marketing customers needs, products and Services.

Дополнительное образование и сертификаты

Call center management course

2014, 2 weeks

Знания и навыки

• Wind
• Powe
• Ms a
• Oper
• Comm
• Fast
• Grap
• Crm
• Management of CRM
• Persistence
• Designs
• Responsibility
• WordPad
• Direct sales
• Active sales
• User 1C
• Communicability
• Attentiveness
• Intern
• Off
• Ms
• Goog
• MS Excel
• MS Word
• MS PowerPoint
• MS Office

Знание языков

Английский — свободно