Евгений

Yevheniy Poberezhets
Age: 21 years
Kiev
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Email Marketing Specialist Telegram: @limonadik322

WORKER EXPERIENCE SKILLS
● Possess excellent verbal
NDA, Email marketing specialist:
and written
July 2024 - January 2025 communication skills
that allow me to
● Developed and implemented email campaigns to
communicate effectively
increase customer engagement and conversions.
with clients.
● Used automation tools (Solitics,Smartico, HubSpot) to
● I have the ability to
segment the audience and set up triggered messages.
express my thoughts
● Conducted A/B testing to optimize email subject lines,
content, and sending times. clearly, actively listen to
● Analyzed performance metrics (opens, clicks, thoughts, actively listen
conversions) and prepared reports to improve and resolve conflict
strategies. situations.
● Developed personalized campaigns based on user
● High level of empathy:
behavior and purchase history.
● Collaborated with the content and design department Able to empathize and
to create visually appealing and informative emails. understand the problems
● Implemented strategies to reduce customer churn and and needs of clients
through retargeting and loyalty programs. ● Understand the product
or service that the
company works with, as
well as the basic
NDA, Customer support
February 2024 - July 2024 principles of technical
support.
● Able to manage time and
priorities effectively
● Resolved customer issues via chat, email, and phone
priorities in work.
● Handled payment, account verification, and security
● I can effectively manage
inquiries
● Monitored account activity to prevent fraud tasks, meeting deadlines
● Received and processed feedback to improve the service and requirements.
● Supported the technical team in solving user problems
● Analyzed gaming sessions to personalize VIP bonuses
for customers
LANGUAGES

Marketing activities:
English - B1
● Transferring feedback to improve promotions and
bonuses
 ● Preparation of training materials for users

PirateSpot, Customer support
Septeber 2023 - Jan 2023

● Responding to customer inquiries: Accepting and
responding to emails and chats from customers by
providing information, solving problems or directing
inquiries to appropriate departments.
● Product and Service Consultation: Helping customers
understand products or services by providing detailed
information, training and guidance.
● Complaint and Conflict Handling: Resolving customer
problems by meeting customer needs and minimizing
negative experiences.
● Request Tracking and Logging: Capture and track
customer requests in the request management system
or CRM system to ensure timely resolution.
● Assist in improving products and services: Collecting
feedback from customers and passing it on to the
appropriate departments to improve products or
services.
● New Customer Training: Assist new customers in
learning about products and services by providing
training and additional support.

NDA, Administrator assistant
Jan 2023 - April 2023

● Replying to regular letters and emails
● Using a computer for spreadsheets, word processing,
database management, and other applications.
● Support for paper and electronic record and message
storage systems
● Communicating new information to the team and all
employees

NDA, CRM/Chat Operator:
February 2022-November 2022

● Developed effective written communication skills and
the ability to express thoughts clearly and
understandable expression of thoughts through emails.
 ● Developed and improved response templates and
support materials and support materials to improve the
efficiency and consistency of customer interactions
customer experience.
● Answered customer questions, resolved conflict
situations, and ensured customer satisfaction through
an empathetic and proactive approach.

EDUCATION

UMAN PEDAGOGICAL UNIVERSITY
2021 - 2023